The Insurance Administrator role provides excellent customer service through the timely and accurate processing of insurance policies and vehicle registrations, including renewals, cancellations, and expirations, as well as maintain excellent interdepartmental relationships.

Your role

Attention to detail. Customer service excellence. Highly accountable.

• Verify and ensure assets have proper insurance and registration in compliance with requirements.

• Review and process external insurance policies and registration documents, promptly updating our system to reflect accurate coverage.

• Proactively engage with insurance agents and customers to rectify non-compliant policies.

• Address insurance and registration cancellations with efficiency, contacting customers and/or insurance agents for timely reinstatements.

• Escalate insurance delinquencies to Collections following established procedures.

• Secure confirmation of insurance for assets ineligible for the Loss Damage Waiver program.

• Handle insurance-related correspondence using a variety of communication methods, including issuing letters, and final notifications.

• Provide prompt and informative responses to customer inquiries, maintaining a customer-centric approach.

• Manage the Loss Damage Waiver program for eligible leases, including quoting fees and processing enrollment or removal from the program throughout the lease term.

• Process Power of Attorney requests efficiently by taking consideration for provincial nuances and collaborate with provincial registry offices to resolve issues and ensure compliance Contribute as a collaborative team player, emphasizing process improvement and clear communication.

Your team

As part of the Equipment Finance sector, you’ll be on a team of seven colleagues, and you’ll report to the Team Manager. Our team stands out for its expertise in equipment leasing & financing – supporting equipment dealers with hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada.

We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses and collaborating with colleagues who have varied expertise and profiles.

Prerequisites

• Post secondary education or equivalent work/training experience

• General Insurance Essentials Course completion or equivalent insurance industry courses are considered an asset

• 2+ years of customer service or office administration experience

• Prior insurance industry experience considered an asset

Additional Languages: French, English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French. Required skills: Artificial Intelligence, Cybersecurity, Diversity & Inclusion, Empathy, Equipment Finance, Initiative, Learning Agility, Resiliency, Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!