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Inside Sales Representative Location: On-site, Ottawa, Ontario, 5 days per week Language: English, strong written and spoken communication required About the Opportunity This is a people-first opportunity to join a close-knit, high-performing team as an Inside Sales and Customer Service Representative. In this role, you will be the friendly first point of contact for inbound customers, supporting repeat and referral-based business. Your ability to build trust, solve problems, and bring a positive attitude to every interaction will directly shape the customer experience. You will be part of a grassroots, growth-stage organization in the apparel and textile space, working alongside a small team that values collaboration, creativity, and mutual respect. This is an environment where personality, curiosity, and team fit matter just as much as technical ability, and where your contributions are visible and appreciated. What’s in it for You You will join a workplace that values collaboration, balance, and genuine relationships. This is a team that supports learning, encourages questions, and celebrates shared wins. With on-site parking, consistent daytime hours, health benefits, and flexible vacation, this role offers stability along with the chance to grow alongside a company building something meaningful from the ground up. Your Responsibilities You’ll be the welcoming voice for inbound customer inquiries, providing thoughtful and professional service from first contact to order completion. In this role, you’ll support inside sales activities, leveraging strong repeat business and referral relationships. You’ll collaborate closely with production and administrative teams to ensure orders are accurate and delivered smoothly. You’ll use Adobe Suite tools at a junior designer level to manipulate and prepare customer files. You’ll build strong working relationships with a diverse customer base, including occasional walk-in clients. Skills and Qualifications 2+ years of experience in customer service, inside sales, or a related role. Strong written and verbal communication skills in English. Working knowledge of Adobe Illustrator, with the ability to edit and manipulate files. A customer-focused mindset with a pleasant, professional approach. Interest in creative work or the textile and apparel industry. Ability to learn quickly and thrive in a collaborative, hands-on environment. Note from the Hiring Manager “We’re a small team that works closely together, so fit really matters here. If you’re someone who enjoys helping customers, learning new skills, and being part of a supportive environment, you’ll feel right at home.” Why Partner with Altis If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

What you’ll do

Act as the primary point of contact for inbound customers and support inside sales activities for repeat and referral business. Collaborate with production teams and use Adobe Suite to prepare customer files for orders.

Requirements

Requires 2+ years of experience in customer service or inside sales and proficiency in Adobe Illustrator. Candidates must have strong English communication skills and a customer-focused mindset.

Benefits

• On-site Parking • Health Benefits • Flexible Vacation

Listed skills

• Customer service · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Service
• Adobe Illustrator
• Written Communication
• Verbal Communication
• File Manipulation
• Problem Solving
• Relationship Building

Job areas

• Sales
• Customer Service & Support
• Creative & Media
• Manufacturing
• Administrative