Senior Commercial Lines CSR - Insurance
Manage the day-to-day service needs of a commercial insurance portfolio, including processing endorsements, renewals, and certificates. Act as a liaison with carrier partners and provide technical support for policy data management in Applied EPIC.
- Hybrid
- St. Catharines, ON
- Posted Aug 12, 2026
- Apply by Sep 11, 2026
- 1 position
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Job summary
At Hello World Recruitment, we specialize in identifying and offering top-tier Insurance Broker opportunities across North America. We’re looking for a Senior Commercial Lines CSR in Toronto. This role provides high-level support to the commercial department, ensuring a seamless experience for mid-market clients. 3 Reasons To Apply 🔑 Collaborative Environment: Work closely with Producers and Marketers in a team-based setting. 💰 Competitive Pay: Salary range of $60,000 – $100,000 plus benefits. 🚀 Hybrid Balance: A stable role with a great mix of remote and in-office work. Responsibilities Service Excellence: Manage the day-to-day service needs of a commercial portfolio. Documentation: Process endorsements, renewals, and certificates with high attention to detail. Underwriter Liaison: Communicate with carrier partners to resolve policy issues and secure updates. Technical Support: Assist the commercial team with complex policy data management in Applied EPIC. Desired Skills 5+ years of experience in commercial brokerage support. Active RIBO license required. Proficiency in Applied EPIC. Strong organizational and time-management skills. Contact: If this role sounds like a good fit for you, please reach out directly at [email protected] to learn more.
What you’ll do
Manage the day-to-day service needs of a commercial insurance portfolio, including processing endorsements, renewals, and certificates. Act as a liaison with carrier partners and provide technical support for policy data management in Applied EPIC.
Requirements
Requires over 5 years of experience in commercial brokerage support and an active RIBO license. Proficiency in Applied EPIC and strong organizational skills are essential.
Benefits
• Benefits
Listed skills
- Customer servicePreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Commercial Brokerage Support
- RIBO License
- Applied EPIC
- Organizational Skills
- Time-management Skills
- Policy Data Management
- Underwriter Liaison
- Client Service
Job areas
- Finance & Accounting
- Customer Service & Support
- Sales
Additional details
- Minimum education
- Professional degree
- Minimum experience
- 5+ years
- Apply by
- Sep 11, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level