Customer Service Representative

John the Plumber is growing our office team again and adding another dispatcher. This full-time and permanent office role requires someone with a flexible schedule. We are looking for someone with great customer service, someone who is a reliable performer and has a friendly positive attitude. This Role Involves Taking inbound phone calls. Providing friendly, world-class service. Navigating our schedule software and taking bookings. ETC. Job Details Compensation is based on an hourly rate + a bonus for jobs successfully booked. Hourly rate starts at $20 an hour. The booking bonus is based on performance, but you can usually expect somewhere between $500 and $2000 per month. Health and Dental benefits begin at 90 days. This is an office job. The office is located in Nepean, off Merivale. Parking is abundant. The dress code is work-casual. It's a friendly work environment. Someone who manages well with change is ideal. Problem-solving skills will help tremendously. But outstanding customer service and patience is the most important factor. Thank you.

The role involves handling inbound phone calls and providing world-class customer service. Responsibilities include navigating scheduling software to take and manage bookings.

Candidates should be reliable performers with a friendly, positive attitude and a flexible schedule. Outstanding customer service, patience, and the ability to manage change are highly valued.

• Health Insurance • Dental Insurance

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Dispatching
• Scheduling Software
• Problem Solving
• Patience
• Communication
• Booking Management

• Customer Service & Support
• Administrative
• Construction
• Trades

Minimum experience

0+ years

Apply by

Sep 24, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level