Jolera is a Global Systems Integrator (GSI) dedicated to transforming IT operations into secure, efficient environments. With a diverse team of over 500 professionals across 24 countries, we combine global reach with localized expertise. Whether you're partnering with us or joining our team, Jolera offers a dynamic environment where innovation, collaboration, and growth are key.
Hybrid · Ottawa
The role involves providing remote technical support for the Service Delivery Team and performing on-site maintenance and troubleshooting for the Field Services Team. Responsibilities include managing service tickets, monitoring customer systems, and ensuring adherence to Service Level Agreements.
On-site · Toronto
The Systems Support Professional is responsible for processing service tickets, troubleshooting technical issues on various devices, and maintaining infrastructure equipment. They provide on-site support, document all activities, and escalate critical issues to ensure high-quality service delivery.
Remote · Canada
Act as a strategic ServiceNow subject matter expert providing technical advisory and platform strategy for enterprise clients. Lead the end-to-end design, development, and implementation of complex ServiceNow solutions, including custom applications and multi-tenant configurations.
