Jolera is a Global Systems Integrator (GSI) dedicated to transforming IT operations into secure, efficient environments. With a diverse team of over 500 professionals across 24 countries, we combine global reach with localized expertise. Whether you're partnering with us or joining our team, Jolera offers a dynamic environment where innovation, collaboration, and growth are key.
On-site · Vancouver
The role involves providing front-end technical support by troubleshooting and resolving user issues across various devices and operating systems. Key duties include managing service tickets, configuring hardware, and maintaining infrastructure documentation.
Hybrid · Vancouver
The Systems Support Professional is responsible for processing service tickets, troubleshooting technical issues across various devices, and maintaining infrastructure equipment. They also provide on-site support, document all activities, and escalate critical issues to senior management as needed.
On-site · Vancouver
The Systems Support Professional is responsible for processing service tickets, troubleshooting technical issues on various devices, and maintaining infrastructure equipment. They also provide technical guidance to end users and ensure all incidents are documented accurately within the ticketing system.
On-site · Toronto
Lead and execute complex M365 migration projects, including transitions from Google Workspace and on-premises environments. Responsible for creating technical design documents, conducting client workshops, and providing post-migration support.
On-site · Toronto
Lead and execute complex Microsoft 365 migration projects, including transitions from Google Workspace and on-premises environments. Develop comprehensive technical documentation, runbooks, and risk mitigation plans while managing client communication and post-migration support.
On-site
Who We Are Jolera is a multinational hybrid aggregate service provider (HASP) focused on delivering IT solutions as-a-service for its customers and channel partners. We are Canadian based with over 20 years of experience in the industry. Our team of experts is dedicated to finding the best solutions for your business and helping you achieve your goals. We are passionate about technology and committed to providing our customers with the best possible service. Who You Are The Coordinator, People & Culture provides comprehensive administrative and operational support throughout the employee life…
Hybrid · Toronto
Manage and support enterprise-grade backup infrastructure using Commvault and Veeam to ensure data reliability and performance. Responsible for end-to-end deployment, infrastructure design, and the maintenance of backup and recovery strategies.
On-site · Toronto
The Systems Support Professional processes service tickets, maintains ownership throughout support incidents, and escalates high-profile issues as necessary. They are responsible for the administration of desktop and laptop devices, providing technical guidance, and documenting activities.
On-site
Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clents. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We've helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs. What You'l…
On-site · Vancouver
The role involves providing front-end technical support by troubleshooting and resolving user issues across various devices and operating systems. Key duties include managing service tickets, configuring hardware, and maintaining infrastructure documentation and stability.
Remote · Canada
Act as a strategic ServiceNow subject matter expert providing technical advisory and platform strategy for enterprise clients. Lead the end-to-end design, development, and implementation of complex ServiceNow solutions, including custom applications and multi-tenant configurations.
On-site · Canada
The Senior ServiceNow Consultant will act as a subject matter expert, leading platform strategy conversations and guiding enterprise clients through complex implementations. They will also be responsible for developing enterprise-grade ServiceNow solutions and ensuring customer satisfaction.
