Implementation Specialist

Job summary

The Implementation Specialist will build and maintain client relationships while consulting on work processes to ensure successful software implementation. They are responsible for facilitating software customization specifications and explaining functionality to both technical and non-technical stakeholders.

Job details

Job Description: Jonas Software – Premier Division JOB RESPONSIBILITIES Reporting to the Professional Services Manager, the core responsibilities of the position are to: Build and maintain Client relationships through listening and customer focus skills; must be approachable and patient Consult with clients, review and understand their current work process Be able to work with our client to amend their current processes to best fit our software Facilitate the preparation of any software customization specifications and follow up to ensure client acceptance Work with clients to deliver implementation on time Discuss requirements and explain functionality to both technical and non-technical individuals or groups JOB QUALIFICATIONS: 2-3 years of experience in a Construction Accounting role with a sound understanding of accounting fundamentals Previous experience with the procedures and processes of the Construction and Service industry Training experience would be an asset Strong planning and functional/ technical skills Able to be patient and maintain composure in situations Excellent organizational, time management and customer service skills Effective communication (verbal and written) and presentation skills Must be willing to travel Business Unit: Premier Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

What you’ll do

The Implementation Specialist will build and maintain client relationships while consulting on work processes to ensure successful software implementation. They are responsible for facilitating software customization specifications and explaining functionality to both technical and non-technical stakeholders.

Requirements

Candidates must have 2-3 years of experience in a construction accounting role with a strong grasp of accounting fundamentals. Excellent organizational, communication, and customer service skills are required, along with a willingness to travel.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Training · Preferred
• Planning · Preferred
• Communication Skills · Preferred
• Client Relationship Management · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Construction accounting
• Accounting fundamentals
• Client relationship management
• Software implementation
• Process improvement
• Customer service
• Time management
• Organizational skills
• Communication skills
• Presentation skills
• Planning
• Technical consulting
• Training
• Composure
• Effective Communication
• Accounting
• Construction
• Customer Service
• Construction Accounting
• Leadership
• JOnAS
• Project Management Software
• Personal Care
• Presentations
• Product Innovation
• Service Industries
• Time Management
• Vertical Market
• Writing

Job areas

• Software
• Finance & Accounting
• Customer Service & Support
• Construction
• Consulting
• Implementation Specialist
• Career Counselor
• Personnel and Careers Professionals
• Educational, Guidance, and Career Counselors and Advisors

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