Restaurant General Manager

Job summary

Oversee daily restaurant operations, including staff scheduling, front- and back-of-house teams, inventory, safety, compliance, and financial performance. Lead hiring, training, and coaching while maintaining company standards, improving customer satisfaction, and fostering a collaborative team culture.

Job details

Company Description JOONS is a growing restaurant brand committed to delivering high-quality food and welcoming guest experiences in the Greater Toronto Area, Canada. The company focuses on consistent service, efficient operations, and a positive atmosphere for both guests and team members. JOONS values collaboration, accountability, and continuous improvement across all locations. Team members are encouraged to bring forward ideas that enhance customer satisfaction and streamline daily operations. The organization offers opportunities for professional growth within a dynamic, fast-paced environment. Role Description The Restaurant General Manager is a full-time, on-site role based in the Greater Toronto Area, Canada, responsible for overseeing all aspects of day-to-day restaurant operations. This includes managing staff schedules, supervising front-of-house and back-of-house teams, and ensuring a clean, safe, and compliant environment. The General Manager monitors sales, costs, and overall performance, drives customer satisfaction, and responds promptly to guest feedback and service issues. The role involves managing inventory, controlling budgets, and contributing to financial planning, including P&L performance. The General Manager also leads hiring, training, and coaching initiatives, maintains company standards, and fosters a culture of teamwork, professionalism, and continuous improvement. Qualifications Strong financial and operational skills, including P&L Management and Budgeting. Proven focus on Customer Satisfaction and Customer Service in a restaurant or hospitality setting. Experience with Hiring, onboarding, and developing diverse teams. Prior experience as a Restaurant General Manager or similar leadership role. Excellent problem-solving, communication, and interpersonal skills. Ability to work a flexible schedule, including evenings, weekends, and holidays as needed. Knowledge of food safety, health regulations, and workplace safety standards. Post-secondary education in hospitality, business, or a related field is an asset.

What you’ll do

Oversee daily restaurant operations, including staff scheduling, front- and back-of-house teams, inventory, safety, compliance, and financial performance. Lead hiring, training, and coaching while maintaining company standards, improving customer satisfaction, and fostering a collaborative team culture.

Requirements

Candidates should have prior experience as a Restaurant General Manager or in a similar leadership role, with strong restaurant operations, financial management, customer service, and team development skills. Knowledge of food safety and workplace regulations, excellent communication and problem-solving abilities, and schedule flexibility are required; post-secondary education in hospitality, business, or a related field is an asset.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Budgeting · Preferred
• Food safety · Preferred
• Communication · Preferred
• Occupational safety · Preferred
• Financial planning · Preferred
• Inventory management · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• P&L Management
• Budgeting
• Restaurant Operations
• Customer Satisfaction
• Customer Service
• Hiring
• Onboarding
• Team Development
• Staff Scheduling
• Inventory Management
• Financial Planning
• Food Safety
• Health Regulations
• Workplace Safety
• Problem-Solving
• Communication

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Finance & Accounting