Opens an external site
- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Minimum education
- Professional degree
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Senior Canadian Team Lead will oversee accurate customs rating and submission while providing strategic guidance and mentorship to internal teams. They are responsible for ensuring regulatory compliance, managing error trends, and acting as an advisor to both operations and clients.
Job details
About JORI Logistics At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can focus on what matters most—growing their businesses. As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. Since 1992, we’ve provided turnkey logistics services including Canadian and U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more. For more information about our team and services, please visit our website. About the Opportunity JORI Logistics is seeking a highly experienced Senior Canadian Team Lead/Customs Rater. Reporting directly to the Manager of Canadian Operations, This position goes beyond day-to-day execution and plays a critical role as an educator, mentor, and strategic advisor to both internal teams and external clients. The ideal candidate is a proactive, self-directed leader with deep regulatory expertise who can mitigate risk, improve compliance accuracy, and provide trusted guidance to both operations and client stakeholders. Your responsibilities include, but are not limited to: Customs Rating Ensure all CAD are prepared accurately and submitted within CBSA pre- and post-payment timelines Harmonized System Tariff Classification Freight, Canadian Customs, and U.S. Customs processes and procedures Trade agreements Import and export of goods in various industries Customer service or account management Cargowise or equivalent business intelligence software platforms (asset) A positive attitude and solutions-focused customer satisfaction in a fast-paced environment Proficient knowledge of MS Office, and CRM best practices Corrections and Adjustment process under CARM considered an asset. Conduct root cause analysis to identify error trends and implement corrective actions Provide training and guidance to internal teams to reduce recurring discrepancies Provide expert mentorship, guidance, and support to junior team members and operations staff About You Required Minimum 7–10 years of progressive experience in Canadian customs brokerage and trade compliance Deep working knowledge of the Customs Act, Customs Tariff, SIMA, and OGD/PGA requirements Extensive hands-on experience managing CAD adjustments (formerly B2s) and CBSA compliance verifications within the CARM environment Exceptional verbal, written, and presentation skills, with the ability to translate complex regulations into actionable business guidance Strong ability to operate autonomously while collaborating cross-functionally Designation CCS (Certified Customs Specialist), CTCS (Certified Trade Compliance Specialist), or any professional customs designation. Assets / Preferred Experience delivering client webinars, training sessions, or compliance presentations What We Offer As a productive member of our team, you will be rewarded with a competitive annual salary, as well as a range of attractive benefits, including: Paramedical coverage and benefits Group insurance Work flexibility with our hybrid work model in Calgary Career growth opportunities with our international portfolio Education support and personal development programs Reimbursement for home office equipment set up An opportunity to join a family-first, tight-knit team with incredible culture! Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!
What you’ll do
The Senior Canadian Team Lead will oversee accurate customs rating and submission while providing strategic guidance and mentorship to internal teams. They are responsible for ensuring regulatory compliance, managing error trends, and acting as an advisor to both operations and clients.
Requirements
Candidates must have 7–10 years of progressive experience in Canadian customs brokerage and deep knowledge of the Customs Act and CARM environment. A professional designation such as CCS or CTCS is required to perform this role effectively.
Benefits
- Paramedical coverage
- Group insurance
- Hybrid work model
- Career growth opportunities
- Education support
- Personal development programs
- Home office equipment reimbursement
Listed skills
- Mentorship · Preferred
- Account Management · Preferred
- MS-Office · Preferred
- Root Cause Analysis · Preferred
- CRM · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customs brokerage
- Trade compliance
- Harmonized system tariff classification
- CBSA regulations
- CARM
- Customs act
- SIMA
- OGD/PGA requirements
- Mentorship
- Root cause analysis
- Account management
- Cargowise
- MS Office
- CRM
- Risk mitigation
- Strategic advising
- Office Equipment
- Certified Customs Specialist
- Self-Discipline
- Positivity
- Risk Mitigation
- Account Management
- Customer Relationship Management
- Business Intelligence Tools
- Customer Service
- Consulting
- Customs Broking
- Freight Forwarding
- Leadership
- Harmonized Systems
- Operations
- Presentations
- Team Leadership
- Timelines
- Trade Compliance
- Writing
- Root Cause Analysis
Job areas
- Logistics
- Finance & Accounting
- Management & Leadership
- Consulting
- Transportation
- Customer Team Leader
- Customs Broker
- Clearing and Forwarding Aents
- Customs Brokers
- Compliance Officers