Jira Service Management Intake & Automation Developer

Toronto, ON
On-site
Posted Oct 13, 2026
1 position

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Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Configure and administer Jira projects, workflows, forms, permissions, dashboards, and automation rules for intake, approvals, routing, notifications, and escalations. Integrate Jira with external systems and continuously improve workflow performance in collaboration with business and technical stakeholders.

Job details

Position: Jira Service Management Intake & Automation Developer Location: Toronto, ON (Onsite) Employment Type: Full-Time Experience Required: 6 -8 Years Position Overview: We are seeking a highly skilled Jira Intake & Automation Developer to design, implement, and optimize Jira-based intake and workflow automation solutions. The ideal candidate will have strong expertise in Jira administration, workflow design, automation, integrations, and process improvement to support enterprise business operations. Key Responsibilities: Configure and administer Jira projects, workflows, screens, custom fields, permissions, and dashboards. Design and maintain Jira Automation rules for intake, approvals, routing, notifications, escalations, and process orchestration. Develop and enhance Jira workflows, request types, forms, and customizations to meet business requirements. Integrate Jira with external systems using REST APIs, HTTP calls, webhooks, and automation frameworks. Build and support custom automations and workflow enhancements using Python and/or Java-based scripting. Collaborate with business and technical stakeholders to translate requirements into scalable Jira solutions. Troubleshoot, optimize, and continuously improve Jira processes and automation performance. Required Skills: Strong hands-on experience with Jira Administration and configuration. Proven expertise in Jira Automation and workflow development. Experience with Jira integrations using APIs, webhooks, and external platforms. Basic programming/scripting knowledge in Python and/or Java. Excellent analytical, problem-solving, and communication skills. Preferred Qualifications: Experience with Jira Service Management (JSM). Knowledge of Script Runner and advanced Jira customization. Experience working in Agile/Scrum environments. Exposure to enterprise workflow automation and digital transformation initiatives.

What you’ll do

Requirements

Requires 6–8 years of experience, strong hands-on Jira administration and configuration skills, and proven expertise in Jira Automation and workflow development. Candidates should have experience with APIs and webhooks, basic Python and/or Java scripting knowledge, and strong analytical, problem-solving, and communication skills; JSM experience is preferred.