Salesforce Business Analyst (Financial Services Cloud (FSC)

Position: Salesforce Business Analyst (Financial Services Cloud (FSC) Location: Onsite- Toronto, ON Job type: Full-time/Permanent hiring We are seeking a Senior Salesforce Business Analyst to spearhead the functional architecture and delivery of scalable customer platform solutions within our highly regulated enterprise environment. In this role, you will leverage deep expertise in Salesforce Financial Services Cloud (FSC) and its integration with core banking systems and data lakes to optimize banking workflows and product lifecycles. You will bridge the gap between business objectives and technology squads, leading requirement workshops, defining as-is and future-state process maps, presenting solution options to the Salesforce Design Authority, and translating complex features into development-ready Epics and user stories. Key Responsibilities: Facilitate Requirements Workshops: Lead interactive scoping sessions and interviews with Product Owners, Architects, and Tech Leads to isolate business pain points and operational requirements. Architect Functional Solutions: Evaluate business problems against Salesforce out-of-the-box capabilities, proposing FSC standard configurations or custom architecture alternatives in collaboration with technical leads. Govern Platform Design: Prepare and present functional case studies to the Salesforce Design Authority to secure cross-functional approval and alignment with security benchmarks. Execute Impact Analyses: Run proof-of-concepts (POCs) and detailed impact analyses on existing Salesforce triggers, flows, object models, and data dependencies before grooming sprints. Engineer Agile Artifacts: Transform loose business ideas into refined Epics, broken-down User Stories with clear acceptance criteria, and technical runbooks inside Jira and Confluence. Drive Scrum Ceremonies: Active participation in all standard Agile sprints, taking direct ownership of squad-level refinement and requirement-clearing sessions. Support Quality Assurance: Partner with QA teams to deliver complex functional edge-case test scenarios and audit test execution scripts against target business rules. Lead Defect Triage: Isolate, classify, and track functional platform defects during deployment phases, validating system parity against financial compliance controls. Required Skills: Primary: Salesforce Financial Services Cloud (FSC), Requirements Gathering, Business Process Mapping (As-Is/To-Be), Solution Options Assessment, Financial Compliance. Tools/Frameworks: Jira, Confluence, Microsoft Visio, Lucidchart, Salesforce Lightning Platform, Agile / Scrum Framework. Database/Cloud: Integration Patterns (Core Banking to Salesforce APIs), Enterprise Data Lakes, Role-Based Access Controls (RBAC), Financial Data Modeling. Nice-to-Have: Salesforce Certified Business Analyst, Salesforce FSC Accreditation, Certified Scrum Product Owner (CSPO), basic SQL query comprehension.

Lead the functional architecture and delivery of scalable customer platform solutions using Salesforce Financial Services Cloud. Bridge the gap between business objectives and technical squads by defining process maps and translating features into development-ready user stories.

Requires deep expertise in Salesforce FSC, business process mapping, and experience working within highly regulated financial environments. Proficiency with Agile tools like Jira and Confluence is essential, with certifications in Salesforce or Scrum being a plus.

• JiraPreferred
• ScrumPreferred
• AgilePreferred
• Requirements gatheringPreferred

Identified from the job description. Confirm important requirements above.

• Salesforce Financial Services Cloud
• Requirements Gathering
• Business Process Mapping
• Solution Options Assessment
• Financial Compliance
• Jira
• Confluence
• Microsoft Visio
• Lucidchart
• Salesforce Lightning Platform
• Agile
• Scrum
• Integration Patterns
• Enterprise Data Lakes
• Role-Based Access Controls
• Financial Data Modeling

• Technology
• Finance & Accounting
• Software
• Consulting
• Data & Analytics

Minimum experience

5+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available