Service Advisor

Brand Statement Rev Up Your Career at Universal Ford Lincoln in Calgary, Alberta! Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Universal Ford Lincoln embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work. At Universal Ford Lincoln, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you. Start your engine - your next great opportunity begins here! As part of the Kaizen Automotive Group, Universal Ford Lincoln is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including: • Competitive Compensation• Dental & Extended Health Coverage• Company Pension• Paid Time Off• Life & Disability Insurance• Employee & Family Assistance Programs• Vehicle Purchase & Service Discounts• Paid Professional Development• Company‑Wide Appreciation Events• And SO MUCH MORE! Overview Position Summary The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensure timely, high-quality repairs aligned with OEM standards. The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast-paced automotive environment. Responsibilities and Qualifications Key Responsibilities Greet customers promptly and professionally, clearly documenting service concerns and vehicle information. Prepare repair orders and service estimates in accordance with dealership and OEM guidelines. Communicate recommended services, pricing, and timelines with transparency and clarity. Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation. Provide regular updates to customers and maintain communication throughout the service process. Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery. Handle customer questions, concerns, and follow-up needs to support long-term relationships. Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies. Maintain accurate records, reports, and documentation within the DMS and OEM systems. Support a clean, organized, and safety focused service environment. All other duties as assigned by leadership. Qualifications Qualifications Previous experience in an automotive service or customer service role; dealership experience preferred. Strong understanding of vehicle maintenance and repair terminology. Excellent communication, customer service, and relationship building skills. Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment. Proficiency with dealership management systems (DMS) and OEM service platforms. Strong organizational skills and high attention to detail. Valid driver’s license and clean driving record required. Automotive or business related education or certification is an asset. INDCFO

The Service Advisor acts as the primary liaison between customers and the service department, managing customer concerns and coordinating repairs with technicians. They are responsible for preparing accurate repair orders, providing service estimates, and ensuring high-quality customer communication throughout the repair process.

Candidates should have previous experience in an automotive service or customer service role, with dealership experience preferred. A strong understanding of vehicle maintenance, proficiency with dealership management systems, and a valid driver's license are required.

• Competitive Compensation • Dental Coverage • Extended Health Coverage • Company Pension • Paid Time Off • Life Insurance • Disability Insurance • Employee & Family Assistance Programs • Vehicle Purchase Discounts • Service Discounts • Paid Professional Development • Company-Wide Appreciation Events

• Customer servicePreferred
• Attention to detailPreferred
• CommunicationPreferred
• Relationship BuildingPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Automotive Service
• Repair Order Preparation
• Service Estimation
• Communication
• Relationship Building
• DMS Proficiency
• OEM Service Platforms
• Vehicle Maintenance Knowledge
• Technical Diagnosis Coordination
• Organizational Skills
• Attention To Detail
• Warranty Compliance
• Good Driving Record
• Vehicle Maintenance
• Time Off Management
• Kaizen Methodology
• Valid Driver's License
• Automotive Services
• Dealership Management Systems
• Leadership
• Coordinating
• Greeting Customers
• Detail Oriented

• Customer Service & Support
• Retail
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Sep 4, 2027

Posting language

English

Working hours

40 hours per week