Dispatcher

Job summary

The Dispatcher supervises transportation services, plans outbound delivery routes, and coordinates driver assignments to ensure efficient warehouse operations. They are also responsible for fleet maintenance, safety compliance, and maintaining high standards of customer service.

Job details

Dispatcher, Transportation Based in Kamloops, BC, Chiliwack, BC or Edmonton, AB Role Description The Dispatcher is responsible for supervising transportation services and activities at Kal Tire warehouses. They effectively and efficiently plan and direct transport operations, plan drivers' dispatch, assign loads to drivers according to customer needs and driver capabilities and ensure that all loads are accurately processed and delivered. Core Responsibilities Transport Operations Provide day to day direction and control of trucking operations to ensure timely and accurate processing of shipments and the proficient operation of all terminal activities. Plan and create activities within Microsoft D365 for outbound delivery routes. Liaise with the warehouse team to ensure all outbound loads are planned daily, and overflows are dealt with in a timely and appropriate manner. Work with warehouse staff to complete required trailer and container moves between yard, docks and container storage. Ensure weights and capacity of outbound loads are correct and work with the warehouse team to adjust as necessary. Implement and monitor performance metrics for transportation and work with management team to enhance improvement of processes. Ensure compliance with company standards for quality, safety and on-time delivery. Liaise with other operating locations to maximize equipment efficiency and utilization. Dispatch Schedule assignments and coordinate activities of drivers and equipment to ensure accuracy, efficiency, and timeliness of outbound load execution. Schedule route changes when necessary. Track shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment. Ensure customers' freight is picked up, transported, and delivered in accordance with customer requirements. Team Supervision Plan and dispatch drivers across the country as needed by site and seasonal needs. Act as the support on-call point of contact on 24hrs / 7 days a week basis for drivers Ensure full compliance of all drivers to all organizational policies and procedures as well as legislative rules and regulations. Fleet Management Maximize the lifecycle and utilization of all equipment and maintain accurate and up-to-date records to ensure compliance with all company and provincial / federal requirements by overseeing a preventative maintenance program. To keep track of maintenance dates and repairs on all units. Health and Safety Ensure compliance with applicable federal, provincial and local safety standards / laws. Instill a culture of safety within the team; coach and mentor on best practice that ensure driver, customer and public safety. Ensure safety protocols and procedures are in place at all times and promote safe work activities by conducting safety audits and meetings. Reporting / Regulations Utilize telematics software to oversee electronic driver logbooks and vehicle usage data Customer Service Observe customer transactions and trends to continually enhance and improve customer satisfaction. Work Experience Minimum 2 years’ dispatch experience Strong background in the transportation industry within preference given to class 1 driving experience or previous experience directly supervising class 1 drivers Knowledge, Skills and Abilities Proven leadership ability Excellent organizational, planning and implementation skills Ability to work well under pressure Adaptability / flexibility and ability to multi-task Decision making / judgement Strong customer service orientation / communication skills Excellent analytical and problem-solving skills Proficiency with various computer programs and software Knowledge of transportation laws and regulations Education Grade 12 or higher Special Requirements Must be willing to be on-call - 24/7 availability required Possess a Valid Driver's License Kal Tire AIMS Must be consistently able to demonstrate the Kal Tire AIMS: Earn trust of customers by providing them with quality and value of service and products. Work productively, efficiently, and contribute. Work towards expansion of the company and maintain competitiveness in the industry. Honesty and Integrity. What we offer Competitive compensation package. The target compensation for this role is $72,000 to $80,000 per year based on experience. We offer a clear path for career advancement with wage increases along the way. Extended group health, dental, and vision benefits are available to all eligible full-time and part-time permanent employees. Employee Assistance Program A group RRSP/DPSP matching program Discount on tires and mechanical services Positive work culture, opportunities for growth and development, and work-life balance. Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement. To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process. Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by Kal Tire’s hiring managers and recruiters. Kal Tire is committed to fostering a workplace where everyone feels valued, included, and empowered to thrive. We embrace diverse perspectives and welcome applications from all backgrounds and experiences. If your qualifications align with the role, we'll connect with you to guide you through the next steps.

What you’ll do

The Dispatcher supervises transportation services, plans outbound delivery routes, and coordinates driver assignments to ensure efficient warehouse operations. They are also responsible for fleet maintenance, safety compliance, and maintaining high standards of customer service.

Requirements

Candidates must have at least 2 years of dispatch experience, preferably with a background in the transportation industry or class 1 driving. A high school diploma is required, along with the ability to work in an on-call capacity 24/7.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Group RRSP/DPSP matching program
• Discount on tires and mechanical services
• Professional development
• Tuition reimbursement

Listed skills

• Problem solving · Preferred
• Leadership · Preferred
• Customer service · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Transportation operations
• Dispatching
• Fleet management
• Logistics planning
• Team supervision
• Microsoft D365
• Telematics software
• Safety compliance
• Problem-solving
• Communication skills
• Analytical skills
• Leadership
• Customer service
• Time management
• Preventative maintenance
• Equipment Efficiency
• Safety Audits
• Business Metrics
• Valid Driver's License
• Planning
• Adaptability
• Management
• Decision Making
• Customer Service
• Communication
• Employee Assistance Programs
• Warehousing
• Problem Solving
• Mentorship
• Multitasking
• Operations
• Performance Metric
• Safety Standards
• Honesty

Job areas

• Transportation
• Logistics
• Management & Leadership
• Customer Service & Support
• Manufacturing
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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