Operations - Security Guard (Guardteck)

Job summary

The security guard will conduct regular foot patrols, monitor CCTV systems, and manage access control to ensure a safe environment. They are also responsible for responding to emergencies, providing first aid, and documenting all incidents through professional reports.

Job details

Who We Are Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do. What We Offer Competitive pay: $18.25 to $22.00 per hour Opportunities for career growth and advancement Ongoing training and professional development Supportive and collaborative team environment Flexible shifts, including days, afternoons, nights, weekends, and holidays What You’ll Do Maintain a Safe & Secure Environment Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property. Maintain a visible and professional security presence to deter theft, vandalism, trespassing, and unauthorized activity. Enforce property rules, policies, and regulations in a professional and respectful manner. Perform access control duties, including monitoring authorized entry, verifying access permissions, checking credentials, and controlling access to restricted areas. Deal with trespassers and unauthorized individuals safely, professionally, and in accordance with site procedures. Maintain a clean, neat, and presentable appearance at all times, as appearance and professionalism are important in this role. CCTV, Access Control & Computer-Based Duties Monitor CCTV camera systems to identify and report suspicious activity, safety hazards, and security concerns. Use access control systems to manage authorized entry, monitor restricted areas, and respond to access-related alarms. Operate basic computer systems for report writing, incident logging, email communication, and shift documentation. Use security software, digital logbooks, CCTV platforms, and access control platforms as required. Record and communicate important information accurately using computer-based reporting systems. Escalate CCTV, access control, or system-related concerns to supervisors or management when required. Respond to Incidents & Emergencies Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns. Apply conflict resolution and de-escalation techniques to resolve situations safely. Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive. Assist with emergency evacuations and follow established emergency response procedures. Support emergency responders and law enforcement personnel during incidents. Deliver Exceptional Customer Service Greet and assist shoppers, tenants, and visitors in a courteous and professional manner. Provide directions, answer inquiries, and help create a welcoming shopping environment. Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience. Manage customer queues, special events, and crowd control when required. Reporting & Documentation Complete accurate incident reports, occurrence reports, daily activity logs, and patrol reports. Write clear, detailed, and professional reports regarding security incidents, accidents, safety concerns, and unusual occurrences. Maintain detailed notes and communicate important information during shift handovers. Investigate and document incidents in accordance with company and site procedures. Use computers and digital reporting tools to complete documentation in a timely and accurate manner. Safety & Surveillance Conduct routine inspections of emergency exits, entrances, common areas, parking lots, and restricted areas. Identify and report safety hazards, damaged equipment, maintenance issues, or security concerns. Follow all company policies, site procedures, and emergency response protocols. Report CCTV findings, access control concerns, and suspicious activity to the appropriate team members. What We’re Looking For Required Qualifications Minimum 1 year of security experience is required. Valid Alberta Security Guard License. Valid First Aid & CPR/AED Certification. Experience with CCTV monitoring, access control systems, mall security, retail security, concierge security, or loss prevention is considered an asset. Basic to intermediate computer skills are required. Ability to use computers for report writing, email, incident logs, digital forms, and security software. Excellent verbal and written English communication skills. Ability to write clear, accurate, and professional reports. Strong customer service, interpersonal, and conflict resolution skills. Professional, reliable, dependable, and presentable, with a high level of integrity. Strong attention to detail and observational skills. Ability to remain calm and make sound decisions during emergencies. Comfortable working independently and as part of a team. Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts. Ability to walk approximately 8,000 to 10,000 steps per shift. Comfortable working in a busy, fast-paced public environment. Flexible availability for days, evenings, nights, weekends, and holidays. Why Join Guardteck Growth Potential We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance. Learn & Develop Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth. Strong Team Environment Be part of a team that communicates clearly, supports one another, and shows up ready to perform. Purpose Driven Work Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day. Recognition & Appreciation We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team. If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

What you’ll do

The security guard will conduct regular foot patrols, monitor CCTV systems, and manage access control to ensure a safe environment. They are also responsible for responding to emergencies, providing first aid, and documenting all incidents through professional reports.

Requirements

Candidates must possess a valid Alberta Security Guard License and current First Aid/CPR/AED certification. A minimum of one year of security experience and basic computer proficiency for reporting are required.

Benefits

• Career growth and advancement
• Ongoing training
• Professional development
• Supportive team environment

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• CPR · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security patrol
• Access control
• CCTV monitoring
• Conflict resolution
• First aid
• CPR
• AED
• Report writing
• Customer service
• Emergency response
• De-escalation
• Surveillance
• Incident logging
• Communication
• Attention to detail
• Management
• Operations
• Access Controls
• Incident Reporting
• Leadership
• Detail Oriented
• Professionalism
• Customer Service
• Report Writing
• Equipment Maintenance
• Computer Literacy
• Conflict Resolution
• Written English
• Customer Inquiries
• Law Enforcement
• Emergency Response
• Emergency Medical Services
• Reporting Tools
• De-escalation Techniques
• Automated External Defibrillator (AED) Certification
• Cardiopulmonary Resuscitation (CPR) Certification
• Workplace Inclusivity
• Alarm Devices
• First Aid Certification
• Loss Prevention
• Closed-Circuit Television Systems (CCTV)
• Crowd Control
• Security Software
• Security Guard License

Job areas

• Security & Safety
• Customer Service & Support
• Retail
• Security Guard
• Security Officer (General)
• Security Guards

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