Rapid Response Security Guard - Shopping Centre (Full-time)

Job summary

The Rapid Response Guard is responsible for patrolling sites, monitoring CCTV, and responding to medical or security emergencies. They must enforce property standards, manage trespassers, and provide detailed incident reports.

Job details

Pay Rate: $23.50–$25.50/hr Employment Type: Full-Time Monday–Friday, 10:00 AM – 6:00 PM. Wednesday–Sunday, 10:00 AM – 6:00 PM. Who We Are Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corporation alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries, and we believe exceptional service starts with the right people - which is why we invest heavily in training, ongoing support, and genuine opportunities for growth. Security is more than a service, it's a responsibility. Our teams build safe, reliable environments and strong relationships with the clients and communities we support. We're proud to be an equal opportunity employer, dedicated to creating a workplace where people can build meaningful, long-term careers. Your Path Forward Guardteck is a genuine launching pad for a career in healthcare security or law enforcement. Guards who put in the work here build the frontline experience, certifications, and professional reputation that open doors into hospital and healthcare-facility security roles, and into policing and other law enforcement careers. If that's the direction you're headed, this is where it starts. Our Core Values Community First - Servant heart, respectful, pride of place, mindful. Not selfish. Above and Beyond - Finishing touch, go the extra step, give more. Not average. Accountability - Ownership mindset, do what we say, keep our word. No excuses. Creative Initiative - Outside-of-the-box thinking, proactive problem solving, resourceful. Not indifferent. Be Awesome - Be prepared. Be well presented. Have a good attitude. Not a low vibe. Position Summary Our Rapid Response Guard is the first on scene for priority calls across our Victoria sites - the most dynamic role on our team, and the highest-paid. This role requires professionalism, strong judgment, and the ability to manage high-pressure situations in a fast-paced environment. Key Responsibilities Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner. Utilize tact and diplomacy while interacting with patrons, clients, and unauthorized individuals. Respond to medical emergencies and provide First Aid, CPR, or AED support until medical professionals arrive. Maintain and enforce access control procedures, including managing trespassers and unauthorized persons in a fair and safe manner. Conduct periodic foot patrols of the property to ensure safety and security. Monitor CCTV surveillance systems and identify potential risks or incidents. Investigate incidents and occurrences and draft detailed incident and occurrence reports. Maintain a detailed memo book and ensure accurate reporting on all matters. De-escalate emergency and crisis situations using sound judgment and communication. Assist emergency responders and law enforcement personnel as required. Provide support with line management, customer service, and daily operations as directed. Required Qualifications Valid BC Security Worker Licence Valid OFA Certificate (OFA 2 preferred) Advanced Security Training (AST) Strong English communication skills (verbal + written reports) Security or customer service experience; internal candidates require 6 months. Ability to respond to emergencies and make sound decisions in high-stress situations Preferred Qualifications Experience in Loss Prevention / Retail Security is an asset. Demonstrated professionalism with the ability to utilize tact and diplomacy on duty. Strong attention to detail, observational awareness, and report writing skills. Ability to retain and apply operational information. Strong interpersonal skills and emotional intelligence. Ability to work effectively both independently and in a team. Comfortable working in busy, highly populated environments. #GTHP Why Join Guardteck Growth Potential We're expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance. Learn & Develop Gain hands-on exposure across operations - client relations, leadership, recruitment, compliance, and service delivery. Strong Team Environment Be part of a team that communicates clearly, supports one another, and shows up ready to perform. Purpose-Driven Work Our people keep communities safe and facilities running smoothly. You directly support the delivery of essential services every day. Recognition & Appreciation We recognize initiative, reliability, and results. Hard work doesn't go unnoticed, and wins are celebrated across the team. If this opportunity excites you and you think you'd be a great fit, we'd love to hear from you. Ready to be awesome? Apply today and help us build something special. Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

What you’ll do

The Rapid Response Guard is responsible for patrolling sites, monitoring CCTV, and responding to medical or security emergencies. They must enforce property standards, manage trespassers, and provide detailed incident reports.

Requirements

Candidates must hold a valid BC Security Worker Licence, an OFA certificate, and Advanced Security Training (AST). Strong English communication skills and the ability to handle high-pressure situations are essential.

Benefits

• Training • Ongoing support • Opportunities for growth

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• CPR · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security
• First Aid
• CPR
• AED
• Access control
• CCTV surveillance
• Incident reporting
• De-escalation
• Customer service
• Communication
• Report writing
• Observational awareness
• Emotional intelligence
• Problem solving
• Loss prevention
• Report Writing
• Automated External Defibrillator (AED) Certification
• Resourcefulness
• Tactfulness
• Workplace Inclusivity
• Professionalism
• Accountability
• Diplomacy
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Access Controls
• Management
• Closed-Circuit Television Systems (CCTV)
• Customer Service
• Emotional Intelligence
• English Language
• Leadership
• Interpersonal Communications
• Problem Solving
• Law Enforcement
• Loss Prevention
• Operations
• Detail Oriented

Job areas

• Security & Safety
• Customer Service & Support
• Retail
• Security Guard
• Security Officer (General)
• Security Guards