Security Guard - Dispatch - Full time

Who We Are Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do. What We Offer Competitive pay – $23.00/hour Opportunities for career growth and advancement Ongoing training and professional development Supportive and collaborative team environment Full-time opportunities with various shifts, including days, afternoons, nights, weekends, and holidays What You'll Do Coordinate Security Operations Monitor and coordinate security staff. Dispatch security personnel promptly in response to incidents, alarms, and client requests. Maintain real-time awareness of guard locations, site status, and operational priorities. Monitor Calls & Emergency Response Answer incoming phone calls, radio communications, and emails in a professional and timely manner. Receive, assess, and prioritize emergency and non-emergency situations. Coordinate responses with supervisors, emergency services, clients, and field personnel when required. Escalate urgent incidents following company procedures. Reporting & Documentation Maintain accurate dispatch logs, call records, incident reports, and shift activity reports. Record all communications and operational updates accurately. Document incidents, staffing issues, and client requests in accordance with company procedures. Prepare reports for supervisors and management as required. Customer & Client Communication Provide professional customer service to clients, employees, and internal departments. Respond to inquiries promptly and resolve operational concerns whenever possible. Build positive working relationships with clients, supervisors, and field staff. Maintain confidentiality while handling sensitive information. What We're Looking For Required Qualifications Minimum 1 year of security dispatch, security operations, or related experience is required. Valid Ontario Security Guard License. Excellent verbal and written English communication skills. Strong multitasking, organization, and time management skills. Ability to remain calm and make sound decisions in high-pressure situations. Strong problem-solving and decision-making abilities. Excellent customer service and interpersonal skills. High level of professionalism, reliability, and attention to detail. Proficient with Microsoft Office and comfortable learning dispatch and scheduling software. Ability to prioritize multiple tasks in a fast-paced, 24/7 operations environment. Flexible availability to work days, afternoons, nights, weekends, and holidays. Ability to work independently while collaborating effectively with a team. #GTHP Why Join Guardteck Growth Potential We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance. Learn & Develop Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth. Strong Team Environment Be part of a team that communicates clearly, supports one another, and shows up ready to perform. Purpose Driven Work Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day. Recognition & Appreciation We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team. If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

Coordinate security operations by dispatching personnel and monitoring site status in real-time. Manage emergency and non-emergency communications while maintaining accurate incident logs and reports.

Requires a minimum of one year of experience in security dispatch or operations and a valid Ontario Security Guard License. Candidates must possess strong communication skills and the ability to work in a fast-paced, 24/7 environment.

• Career growth and advancement opportunities • Ongoing training • Professional development • Supportive and collaborative team environment

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Security dispatch
• Security operations
• Incident response
• Emergency response
• Communication
• Multitasking
• Time management
• Problem-solving
• Decision-making
• Customer service
• Microsoft Office
• Scheduling software
• Reporting
• Documentation
• Professionalism
• Attention to detail
• Report Writing
• Emergency Response
• Physical Security Operations
• Workplace Inclusivity
• Security Guard License
• Management
• Decision Making
• Customer Service
• Confidentiality
• Leadership
• Incident Reporting
• Interpersonal Communications
• Problem Solving
• Operations
• Time Management
• Written English
• Scheduling
• Prioritization
• Detail Oriented

• Security & Safety
• Customer Service & Support
• Administrative
• Security Guard
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week