Security Systems Service Technician (Citiloc)

Job summary

The Service Technician is responsible for performing service, troubleshooting, and maintenance on a wide range of security and life-safety systems. They will also provide technical support to end users and ensure accurate documentation for all service activities.

Job details

Who We Are Kendrix Technologies is a Canadian-owned and operated systems integration company, proudly operating under Kandor Management Corp., alongside Guardteck Security and Everclean Facility Services. We design and deliver integrated building technology solutions that help protect, connect, and optimize the environments people live and work in. We believe great systems start with great people. That’s why we invest in our teams through hands-on experience, continuous learning, and meaningful opportunities to grow. When our people are supported and empowered, they deliver work that is precise, reliable, and built to last. Our work is driven by a practical, problem-solving mindset. We focus on designing and delivering systems that meet real operational needs, with an emphasis on reliability, scalability, and long-term performance in complex environments. We don’t just install systems, we build long-term partnerships. Every project is approached with accountability, attention to detail, and a commitment to doing things the right way for our clients and the people who rely on these systems every day. Our strength is our people. Every role contributes to the quality and consistency we’re known for, and every team member plays a part in building something meaningful. We are proud to be an equal opportunity employer, committed to creating an environment where people can grow, collaborate, and build lasting careers. This is an exciting opportunity to join the Kendrix team and be part of the work that shapes smarter, more connected buildings across Canada. Security Systems Service Technician: Full Time- Burnaby, travel within the Lower Mainland | $28-$46/hr + Benefits, Company Vehicle or Vehicle Allowance, and 100% paid certifications and training Position Overview The Service Technician is responsible for servicing, maintaining, and supporting a wide range of security and life-safety systems. The ideal candidate is technically strong, organized, and comfortable working independently in a dynamic, customer-facing environment. Key Responsibilities Security Systems Service (Primary Function) Perform service, troubleshooting, maintenance, and upgrades on security and life-safety systems Support both current and end-of-life (EOL) products and platforms Diagnose and resolve hardware and software issues Perform software recoveries, upgrades, and system conversions Install and support server/client software associated with security platforms Service and Maintenance: Intrusion detection systems Access control systems ULC fire monitoring systems Intercom and duress systems Complete ULC inspections for fire monitoring and monitored intrusion systems Provide technical support to end users and internal field staff Prepare clear, accurate service documentation and reports for management and compliance Technical and Systems Knowledge Strong troubleshooting capability across software, hardware, and network-related issues Experience with system firmware updates and security patches Familiarity with computer hardware repair and operating system support Sound understanding of low-voltage and electronic systems Working knowledge of computer networking and IT fundamentals Qualifications and Experience 5+ years of relevant service technician experience or experience in a related field Knowledge of: Low-voltage wiring and electronics Computer networking and IT concepts Strong knowledge of all aspects of installation of CCTV, Card Access, Intercom and Intrusion systems. Proficient in ICT Experience with the following systems: C-Cure 9000 Genetec Security Center Avigilon ACC/ACM Bosch Intrusion Keyscan Aurora Kantech Corporate/ Global Commend Milestone ExacqVision March Networks Salto Systems Valid class 5 driver’s license with a clean driving record What We Offer Comprehensive Benefits & Support Competitive hourly wage Full benefits package 100% paid certifications and training—we invest in your professional growth Relocation assistance for qualified candidates outside the city or province Growth & Career Development Clear pathways for advancement within the company Ongoing hands-on learning and mentorship from experienced leaders Opportunities to move into senior, lead, or specialist roles Inclusive & Positive Work Culture A respectful, collaborative, and safety-first environment A team that values diversity, inclusion, and open communication Leadership that listens, supports, and recognizes great #KTHP Why Join Kendrix Growth Potential We’re growing quickly and invest in people who bring curiosity, ownership, and a drive to solve problems and improve how things are done. Learn & Develop Gain hands-on experience across core areas of technology operations including system design, installation, troubleshooting, integration, project coordination, and continuous improvement. Build real technical capability while growing your career in the field. Strong Team Environment Join a collaborative technical team that values clear communication, shared problem-solving, and supporting each other to get the job done right. Purpose Driven Work Our systems help power safer, smarter, and more connected buildings. The work you do directly impacts the performance, reliability, and functionality of critical building technology. Recognition & Appreciation We value precision, effort, and craftsmanship. Progress is recognized, and wins are acknowledged whether it’s a successful install, a technical breakthrough, or consistent high-quality work. If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Kendrix Technologies is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

What you’ll do

The Service Technician is responsible for performing service, troubleshooting, and maintenance on a wide range of security and life-safety systems. They will also provide technical support to end users and ensure accurate documentation for all service activities.

Requirements

Candidates must have 5+ years of relevant service technician experience and strong knowledge of low-voltage electronics and computer networking. A valid class 5 driver's license with a clean driving record is required for travel within the Lower Mainland.

Benefits

• Comprehensive benefits package • Company vehicle • Vehicle allowance • 100% paid certifications • 100% paid training • Relocation assistance

Listed skills

• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security systems maintenance
• Troubleshooting
• Low-voltage wiring
• Computer networking
• CCTV installation
• Access control systems
• Intrusion detection
• Fire monitoring systems
• Genetec Security Center
• C-Cure 9000
• Avigilon ACC/ACM
• Bosch Intrusion
• Keyscan Aurora
• Kantech
• Hardware repair
• Software upgrades
• Life Safety Systems
• CCURE (Security And Event Management System)
• Continuous Development
• Workplace Inclusivity
• Good Driving Record
• Accountability
• Curiosity
• Kantech (Access System)
• Exacq (Video Surveillance Software)
• Valid Driver's License
• Access Controls
• Technical Support
• Electrical Wiring
• Management
• Communication
• Computer Networks
• Computer Hardware
• Continuous Improvement Process
• Operating Systems
• Firmware Updates
• Leadership
• Scalability
• Intrusion Detection Systems
• Problem Solving
• Low Voltage
• Mentorship
• Operations
• Project Coordination
• Systems Design
• Systems Integration
• Troubleshooting (Problem Solving)
• Security Systems
• Electronic Systems
• Reliability

Job areas

• Security & Safety
• Trades
• Technology
• Engineering
• Security Systems Technician
• Alarm / Security System Technician
• Information and Communications Technology Installers and Servicers
• Security and Fire Alarm Systems Installers