Boutique Manager (Royalmount)

Job summary

Oversee the Royalmount store’s commercial and people operations, including sales performance, operating costs, merchandising, cash procedures, and staff scheduling. Build and develop the retail team, deliver premium customer service, maintain brand standards, and communicate effectively with Head Office.

Job details

About Kanuk A leader in its field, Kanuk specializes in the design and manufacturing of premium winter coats and accessories. For over fifty years, our team has leveraged its unmatched expertise in winter apparel to create warm, high-performing, timeless, and durable products. In addition to serving the Canadian and European markets, our products are distributed from coast to coast. This is an excellent opportunity to join a growing Quebec-based company. Position Overview The Store Manager for the Kanuk Royalmount location oversees all store operations from both a commercial and people management perspective. They embody and promote our vision, mission, and values within their team. The Store Manager ensures the store is maintained to the highest standards, including merchandising, organization, presentation, and cleanliness. Working closely with the Marketing team, they enhance the retail environment while adhering to company brand standards and concepts. Responsibilities Support new store location set up. Build retail team Implement strategies to achieve store sales objectives and control operating costs. Serve as a dynamic brand ambassador dedicated to delivering results through the team. Develop and promote a premium customer service experience. Select merchandise based on current trends and ensure products are presented effectively. Foster and maintain a positive and engaging work environment. Manage and coordinate staff schedules. Ensure exceptional customer reception and service, including repair-related customer inquiries. Resolve employee and customer conflicts in a professional manner. Oversee daily cash management and store financial procedures. Recruit, train, coach, and develop team members. Analyze sales performance and business trends. Maintain effective communication with the Head Office. Desired Skills and Qualifications Minimum of three years of experience in a retail leadership role. Strong knowledge of sales techniques, including customer engagement, consultation, and closing. Bilingual (French and English). Excellent sales and customer service skills. Strong time management and prioritization abilities. Excellent communication and interpersonal skills. Ability to delegate effectively and take ownership of responsibilities. Ability to lead and motivate a team in a positive and inclusive manner. Strong customer-focused mindset. Ability to inspire, engage, and empower team members. Strong coordination and internal communication skills to foster collaboration and maintain a positive team environment.

What you’ll do

Oversee the Royalmount store’s commercial and people operations, including sales performance, operating costs, merchandising, cash procedures, and staff scheduling. Build and develop the retail team, deliver premium customer service, maintain brand standards, and communicate effectively with Head Office.

Requirements

Requires at least three years of experience in a retail leadership role and strong sales and customer service capabilities. Candidates must be bilingual in French and English, with effective communication, prioritization, delegation, and team leadership skills.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Communication · Preferred
• Team building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Leadership
• Sales Strategy
• Customer Service
• Team Building
• Recruiting
• Training and Coaching
• Staff Scheduling
• Merchandising
• Cash Management
• Sales Analysis
• Conflict Resolution
• Communication
• Delegation
• Time Management
• Bilingual French and English

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support

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