Quality Engineer Lead – Product Services

Job summary

Maintain and improve the Quality Management System, lead audits and investigations into supplier, product, customer, and field quality issues, and drive corrective and preventive actions. Collaborate across engineering, operations, procurement, suppliers, and customer service to manage product risks, report quality trends, and advance continuous improvement.

Job details

Quality Engineer Lead – Product Services Location: St. Thomas, Ontario (100% Onsite) Employment Type: Full-Time, Permanent Salary: $70,000 to $97,000 annually Ready to Take the Next Step in Your Quality Engineering Career? Kelly Services is partnering with a well-established leader in the building and home improvement industry to recruit an experienced Quality Engineer Lead – Product Services to join their team in St. Thomas, Ontario. This is an exciting opportunity for a quality professional who enjoys solving complex technical challenges, improving processes, and collaborating across teams to ensure product quality and customer satisfaction. The Opportunity As a Quality Engineer Lead, you'll play a key role in maintaining and improving the Quality Management System (QMS), leading product and supplier quality investigations, and driving corrective and preventive actions. You'll work closely with Engineering, Operations, Suppliers, and other internal teams to identify quality concerns, mitigate product risks, and support continuous improvement initiatives. What You'll Be Doing Quality Management Systems: Maintain and continuously improve QMS processes, procedures, and documentation. Audits & Compliance: Lead internal audits, Layered Process Audits (LPA), supplier audits, and compliance assessments. Quality Investigations: Manage non-conforming materials (NCMR), product incidents, customer complaints, warranty claims, and field failures. Root Cause Analysis & CAPA: Lead investigations using methodologies such as 8D, A3, 5 Why, and Fishbone to implement effective corrective and preventive actions. Supplier Quality: Collaborate with suppliers to resolve quality issues, monitor performance, and ensure corrective actions are implemented. Product Risk Management: Investigate product performance concerns, support risk assessments, and coordinate technical documentation for product-related incidents. Cross-Functional Collaboration: Partner with Engineering, Operations, Procurement, Customer Service, and other stakeholders to improve product and process quality. Reporting & Continuous Improvement: Monitor quality trends, prepare reports, present findings, and recommend improvements. What You'll Bring College diploma or bachelor's degree in Engineering, Quality, Manufacturing, or a related field. Minimum 5 years of experience in Quality Engineering, Quality Systems, Supplier Quality, or a related discipline. Strong experience maintaining and improving Quality Management Systems (QMS). Knowledge of APQP, PPAP, and stage-gate processes. Experience conducting internal, external, and supplier audits, including Layered Process Audits (LPA). Hands-on experience with CAPA, root cause analysis, non-conforming materials, and product quality investigations. Strong analytical, problem-solving, and organizational skills. Excellent communication skills and the ability to collaborate with suppliers and cross-functional teams. Proficiency in Microsoft Office, including Excel, Word, and PowerPoint. Ability to work onsite in St. Thomas, Ontario. Nice to Have: ASQ Certified Quality Engineer (CQE). Six Sigma Yellow, Green, or Black Belt certification. Experience in automotive or lean manufacturing environments. Experience working in a unionized manufacturing facility. Why You'll Love This Opportunity Competitive Compensation: Salary based on experience. Comprehensive Benefits: Health, dental, and travel insurance starting Day 1. Financial Benefits: Employer-matched pension plan and deferred profit-sharing program. Work-Life Balance: Two paid volunteer days, wellness programs, and employee assistance resources. Career Development: Mentorship programs, professional training, and LinkedIn Learning. Additional Perks: Employee discounts, purchase programs, and fitness discounts. Collaborative Environment: Join an established organization that values innovation, quality, and continuous improvement. Let's Connect! Interested in learning more? We'd love to hear from you! Whether you're ready to apply or simply curious about the opportunity, feel free to reach out directly. Sabrina Olivier Bilingual Recruiter | Science, Engineering & Technology Kelly Services sabrina.olivier@kellyservices.com

What you’ll do

Maintain and improve the Quality Management System, lead audits and investigations into supplier, product, customer, and field quality issues, and drive corrective and preventive actions. Collaborate across engineering, operations, procurement, suppliers, and customer service to manage product risks, report quality trends, and advance continuous improvement.

Requirements

Requires a college diploma or bachelor's degree in engineering, quality, manufacturing, or a related field, plus at least five years of relevant quality experience. Candidates should have QMS, APQP, PPAP, audit, CAPA, root cause analysis, and product investigation experience, along with strong analytical and communication skills and proficiency in Microsoft Office.

Benefits

• Health Insurance
• Dental Insurance
• Travel Insurance
• Employer-Matched Pension Plan
• Deferred Profit-Sharing Program
• Paid Volunteer Days
• Wellness Programs
• Employee Assistance Resources
• Mentorship Programs
• Professional Training
• LinkedIn Learning
• Employee Discounts
• Purchase Programs
• Fitness Discounts

Listed skills

• Continuous Improvement · Preferred
• Root Cause Analysis · Preferred
• Microsoft Office · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality Management Systems
• Quality Engineering
• Supplier Quality
• Internal Auditing
• Supplier Auditing
• Layered Process Audits
• Root Cause Analysis
• Corrective And Preventive Actions
• Non-Conforming Materials Management
• Product Quality Investigations
• APQP
• PPAP
• Risk Assessment
• Continuous Improvement
• Cross-Functional Collaboration
• Microsoft Office

Job areas

• Engineering
• Manufacturing
• Management & Leadership

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