Production Support Specialist

Job Title: Production Support Specialist Location: Mississauga, ON – Hybrid, onsite 2–3 days/week Contract: 6 months CTP, with potential extension/conversion Role Summary Seeking a Senior Production Support / L3 Engineer to own production stability, data integrity, and DevOps operations for high-criticality Enterprise Risk Management (ERM) platform. This is an active L3 application/platform ownership role, not a passive support position. The engineer will bridge Production Support, Development, DevOps, Data Engineering, Infrastructure, and Business teams while supporting 17+ applications/pillars. Key Responsibilities Lead L3 production support, triage, root-cause analysis, problem management, and major incident management across distributed applications and data pipelines. Troubleshoot complex production issues involving Kafka, Oracle, Java/Spring Boot, REST APIs, microservices, data ingestion, and infrastructure. Manage ServiceNow Incident, Problem, Change, PRB, PTASK, and SWAT processes, including RCA and post-incident documentation. Provide L3 support for the Enterprise Risk Data Layer (ERDL) and Data Lake, including pipeline health, data quality, refresh status, reconciliation, and downstream reporting. Perform data reconciliation and data-quality checks across ERDL, KRI APIs, dashboards, and reporting layers. Troubleshoot Kafka producer/consumer issues, consumer lag, schema mismatches, null/field-level issues, and data contract failures. Support OpenShift/Kubernetes, Harness, CI/CD, GitHub/Bitbucket, Lightspeed, and AppDynamics environments. Monitor platform health using AppDynamics, Splunk/ELK/Kibana, Kafka dashboards, Tableau, and Superset. Identify opportunities to automate operational monitoring, alerting, data-quality checks, and ServiceNow incident creation. Required Qualifications Technology experience, with strong L3 Production Support / Production Engineering experience. Strong ServiceNow ITSM experience, including Incident, Problem, and Change management. Senior-level incident, problem, escalation, and root-cause management experience. Experience with DevOps, CI/CD, deployment, and production release management. Hands-on OpenShift/Kubernetes experience, including pod management and health checks. Experience troubleshooting distributed microservices and data architectures. Working knowledge of Oracle, SQL/read-level queries, materialized views, batch jobs, and reconciliation views. Ability to troubleshoot Java/Spring Boot applications and REST APIs at the application-support level. Technical Environment Data & Integration: Kafka/JMS, Oracle, ERDL/Data Lake, Tableau, Superset, Elasticsearch, MongoDB/Couchbase Platform & DevOps: OpenShift, Kubernetes, Harness, Lightspeed, GitHub/Bitbucket, CI/CD Application: Java, Spring Boot, REST APIs, Angular/React Monitoring: AppDynamics, Splunk, ELK/Kibana DevSecOps: SonarQube, Snyk, Checkmarx Security: CyberArk, HashiCorp Vault, SSL/TLS, CVM/CAMP, access/entitlement management

Own production stability, data integrity, and DevOps operations for a high-criticality Enterprise Risk Management platform. Lead L3 support, triage, and root-cause analysis across distributed applications and data pipelines.

Requires strong L3 production engineering experience with expertise in ServiceNow ITSM and DevOps practices. Must be proficient in troubleshooting Kafka, Oracle, OpenShift/Kubernetes, and Java/Spring Boot microservices.

• KubernetesPreferred
• REST APIsPreferred
• CI/CDPreferred

Identified from the job description. Confirm important requirements above.

• L3 Production Support
• ServiceNow ITSM
• Kafka
• OpenShift
• Kubernetes
• Oracle SQL
• Java Spring Boot
• REST APIs
• CI/CD
• AppDynamics
• Splunk
• Root Cause Analysis
• Incident Management
• Microservices
• Data Reconciliation
• DevOps

• Technology
• Software
• Data & Analytics
• Finance & Accounting
• Engineering

Minimum experience

5+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available