ServiceNow Systems Administrator

Job summary

Design, implement, and maintain ServiceNow ITSM solutions while providing system administration, configuration, integration, development, troubleshooting, and production support. Manage deployments across 15 ServiceNow instances, participate in architecture and code reviews, and lead root cause analysis and resolution of production and test issues.

Job details

Job Title: ServiceNow Systems Administrator Location: Toronto, ON – Hybrid Duration: 1 year | (extension & conversion possible) Role Overview: Seeking a ServiceNow Systems Administrator with 5+ years of hands-on ServiceNow administration experience. The successful candidate will support IT Service Management solutions, system integrations, application development, deployments, troubleshooting, and production support. Key Responsibilities Design, implement, and maintain ServiceNow ITSM solutions. Support incidents, problems, changes, and service requests in line with IT governance, risk, compliance, and business objectives. Perform ServiceNow system administration, configuration, troubleshooting, and production support. Support system integrations and application development; promote technical best practices. Participate in architecture, design, and code reviews. Perform root cause analysis and lead resolution of production/test issues. Manage code deployments across 15 ServiceNow instances. Must-Have Requirements 5+ years of hands-on ServiceNow Systems Administration experience ServiceNow CSA (Certified System Administrator) certification – mandatory Nice to Have ITIL 4 certification

What you’ll do

Design, implement, and maintain ServiceNow ITSM solutions while providing system administration, configuration, integration, development, troubleshooting, and production support. Manage deployments across 15 ServiceNow instances, participate in architecture and code reviews, and lead root cause analysis and resolution of production and test issues.

Requirements

Requires at least five years of hands-on ServiceNow systems administration experience and a mandatory ServiceNow Certified System Administrator (CSA) certification. ITIL 4 certification is considered an asset.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ServiceNow Administration
• IT Service Management
• ServiceNow Configuration
• System Integrations
• Application Development
• Production Support
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Troubleshooting
• Root Cause Analysis
• Code Deployment
• Architecture Reviews
• Code Reviews
• IT Governance

Job areas

• Technology
• Software
• Customer Service & Support
• Finance & Accounting