Solutions Architect

Toronto, ON
Hybrid
Posted Oct 14, 2026
1 position

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Employment type: Contract
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 2 days per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Translate business requirements into solution architectures and technical designs, and create architecture documents, decision records, and reusable solution patterns. Support contact center migration and modernization initiatives involving Amazon Connect, IVR, desktop applications, telephony, and AI, while presenting solutions and collaborating with stakeholders and architecture teams.

Job details

Job Title: Contact Center Solutions Architect – Amazon Connect & AI Contract: 12 months (possible extension or conversion) Location: Hybrid, 2 days onsite and 3 days remote; Toronto, London, Montreal, or Ottawa. Role Overview: Seeking a Solutions Architect to support contact center modernization, migration, and AI initiatives across platforms such as EasyLine and Wealth. Key Responsibilities Translate business requirements into solution architectures and technical designs. Create architecture documents, decision records, and reusable solution patterns. Support contact center migration, Amazon Connect, IVR, desktop applications, telephony, and AI initiatives. Present solutions to stakeholders and participate in architecture reviews. Collaborate with business, technology, and architecture teams. Mandatory Skills 2+ years of IT architecture experience OR 4+ years of lead developer experience. Experience translating requirements into solution designs. Strong MS Office skills, including Word, Excel, PowerPoint, and Visio. Experience with Jira and Confluence. Ability to present to large groups (approximately 50 people). Degree or diploma required. Nice to Have Amazon Connect and contact center technologies (IVR, desktop solutions, telephony). Agentic AI experience and Agile knowledge. Amazon Solutions Architect certification. Experience in banking, financial services, or healthcare.

What you’ll do

Requirements

Requires at least 2 years of IT architecture experience or 4 years of lead developer experience, along with experience translating requirements into solution designs. A degree or diploma, strong Microsoft Office skills including Visio, Jira and Confluence experience, and the ability to present to large groups are required; Amazon Connect, contact center technologies, agentic AI, Agile, and relevant industry experience are preferred.