Somali Medical Interpreter

Job summary

Interpret in real time between Somali- and English-speaking participants through phone and video platforms across healthcare, insurance, legal, financial, emergency, and public service settings. Maintain accuracy, confidentiality, professionalism, and cultural sensitivity, and participate in training, quality monitoring, and performance improvement.

Job details

Somali Medical Interpreter (Remote in Canada) At Kelly, meaningful work is impactful and rewarding. If you are compassionate, detail-oriented, and motivated to bridge language barriers, this opportunity is for you. We are hiring Somali Medical Interpreters for future openings to support critical communication needs across Canada via Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI) services. As an interpreter supporting healthcare providers, emergency services, insurance organizations, financial institutions, legal services, and public service agencies, you may be assigned calls involving sensitive, emotional, or potentially distressing subject matters, such as medical emergencies, violence, or other critical situations. Due to the nature of this role, some calls may require extended engagement or occur during periods of high call volume. Interpreters are expected to maintain professionalism, composure, accuracy, confidentiality, and cultural sensitivity at all times while adhering to company standards and ethical guidelines. Why Join Kelly Competitive Pay: $18.50/hr upon successful training completion Paid Training: Three weeks of structured, professional training Candidate must be located in any of these provinces: British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, or Newfoundland and Labrador. Purpose-Driven Role: Every call supports patients, families, and professionals Vacation & Holiday Pay: Promoting work-life balance Inclusive Culture: Diverse, collaborative environment Key Responsibilities Provide real-time interpretation between Somali and English speakers using OPI (Over-the-Phone Interpretation) and VRI (Video Remote Interpretation) platforms. Facilitate communication in healthcare, insurance, legal, financial, emergency services and public service settings. Maintain confidentiality, professionalism, and cultural sensitivity. Manage video interactions professionally, ensuring appropriate visual communication and etiquette. Accurately convey meaning, tone, and intent while maintaining communication flow between all parties. Participate in training, quality monitoring, and performance improvement initiatives. Qualifications Fluent in Somali and English (speaking, reading, listening, and comprehension). High school diploma or equivalent. Minimum 18 years of age, and legally authorized to work in Canada. Strong listening, communication, and interpersonal skills. Emotional intelligence and the ability to remain calm under pressure. Comfortable using technology and web-based communication platforms. Technical Requirements Dedicated personal device (desktop, laptop, or tablet). Functional webcam with appropriate lighting for video interpretation sessions. Reliable high-speed internet connection (speed test may be required). Professional noise-cancelling headset (required or willingness to purchase). Ability to work independently in a quiet, distraction-free workspace. Next Steps Submit your application. Shortlisted candidates will be contacted for the selection process. Selected candidates will begin paid online training. Make a Difference Join Kelly as a Somali Medical Interpreter and help ensure every voice is heard by providing critical communication support when it matters most. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada. Trust the office staffing pioneer. Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we’re pretty good at it! About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

What you’ll do

Interpret in real time between Somali- and English-speaking participants through phone and video platforms across healthcare, insurance, legal, financial, emergency, and public service settings. Maintain accuracy, confidentiality, professionalism, and cultural sensitivity, and participate in training, quality monitoring, and performance improvement.

Requirements

Applicants must be fluent in Somali and English, have a high school diploma or equivalent, be at least 18, and be legally authorized to work in Canada. They must have strong listening and communication skills, remain composed under pressure, be comfortable with web-based technology, and meet the stated equipment, internet, and quiet-workspace requirements.

Benefits

• Competitive Pay
• Paid Training
• Vacation Pay
• Holiday Pay
• Extended Healthcare
• Prescription Drug Coverage
• Dental Coverage
• Life Insurance
• Emergency Travel Assistance

Listed skills

• Communication · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Somali-English Interpretation
• Over-The-Phone Interpretation
• Video Remote Interpretation
• Active Listening
• Communication
• Confidentiality
• Cultural Sensitivity
• Emotional Intelligence
• Composure Under Pressure
• Accurate Meaning Conveyance
• Interpersonal Skills
• Technology Proficiency
• Video Communication Etiquette
• Independent Work

Job areas

• Healthcare
• Customer Service & Support
• Legal
• Social Services

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