Advisor, People & Culture

Job summary

Support People & Culture programs and initiatives, including organizational culture, employee and labour relations, recruitment, talent development, total rewards, and employee wellbeing. Maintain HR systems and records, prepare workforce reports, and assist with compliance, policy maintenance, and process improvements.

Job details

At Kelowna Women's Shelter, our team is dedicated to supporting individuals, children, and youth impacted by domestic abuse while working toward a community free from abuse. KWS is actively strengthening and modernizing its People & Culture practices, moving beyond traditional HR approaches to create a more collaborative, supportive, and employee-focused workplace. This is an exciting opportunity for an HR professional who enjoys relationship-building, problem-solving, and partnering with leaders to create an engaged, respectful, and inclusive workplace. About Us: KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships. The Opportunity: We are seeking an experienced and collaborative Advisor, People & Culture to join our People & Culture team. Reporting to the Director, People & Culture, this role contributes to a positive employee experience by supporting a broad range of human resources programs and initiatives that strengthen our people, culture, and organizational effectiveness. Key Responsibilities: Strategic People Leadership & Culture Support organizational culture, engagement, inclusion, and change initiatives. Provide guidance on People & Culture policies, practices, and programs. Assist with the implementation and communication of People & Culture priorities. Promote respectful, inclusive, and psychologically safe workplaces Labour & Team Member Relations Provide support and guidance on employee and labour relations matters. Assist with investigations, accommodations, performance management, and attendance management processes. Coordinate disability management, leave administration, and return-to-work planning. Support grievance administration and ensure compliance with policies, collective agreements, and legislation. Talent Strategy Support recruitment, onboarding, retention, and employee development initiatives. Coordinate learning, engagement, and recognition activities. Provide guidance on talent management programs and best practices. Total Rewards Support benefits, disability management, wellness, and recognition programs. Coordinate accommodation plans, disability claims, and return-to-work processes. Contribute to initiatives that enhance employee wellbeing and workplace experience. HR Operations, Systems & Data Governance Maintain People & Culture systems, records, documentation, and workforce data. Support HR technology administration, optimization, and adoption. Prepare workforce reports, metrics, and analysis to support decision-making. Assist with audits, compliance activities, policy maintenance, and process improvements. Requirements: Required Qualifications Diploma or degree in Human Resources Management, Business Administration, or a related field. Minimum 3 to 5 years of progressive Human Resources or People & Culture experience. Experience working within a unionized environment. Experience supporting recruitment, onboarding, employee relations, disability management, leave administration, performance management, and HR operations. Strong understanding of: Employment legislation Human Rights legislation Privacy requirements WorkSafeBC requirements Labour relations principles Collective agreement administration Required Skills & Competencies Excellent interpersonal and relationship-building skills. Strong communication and conflict resolution abilities. Exceptional organizational and time management skills. Strong attention to detail and accuracy. Ability to maintain confidentiality and exercise sound judgment. Ability to prioritize competing demands in a dynamic environment. Proficiency with Microsoft 365, HRIS platforms, reporting tools, and workplace technologies. Commitment to equity, inclusion, learning, and continuous improvement. Assets The following qualifications would be considered assets: CPHR designation, or working toward a CPHR designation. Experience in the non-profit, social services, healthcare, or community services sectors. Knowledge of trauma-informed practice. Understanding of gender-based violence and the impacts of domestic abuse in the workplace. Additional Requirements: Satisfactory criminal record and vulnerable sector check. Valid BC driver’s license. Access to a reliable vehicle Location: On-Site (multiple locations) Term: Full-Time – 18 months Hours of Work: 37.5 hours work week, typically from Monday to Friday. Ability to work flexible hours as needed due to 24hr operations, may include occasional early mornings, evenings, and weekends. Pay: $63, 781 to $72,000 The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents a team member that possesses full job knowledge, qualifications, and experience for the position. In the normal course, team members will be hired, transferred, or promoted between the minimum and midpoint of the salary range for a job. Benefits: Dental Extended Health Care Pension Plan Paid Sick Leave Long Term Disability Outside of Canada Emergency Travel Insurance Employee Family Assistance Program KWS Thrift Store Discount How to Apply? If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Join us in making a difference! Please visit our careers page to see more job opportunities. KWS acknowledges we work on the traditional, ancestral and unceded territory of the syilx/Okanagan Peoples. We are grateful to live and work on these lands. We also recognize that Indigenous women and girls continue to experience violence at rates far higher than non-Indigenous people — and we are committed to listening, learning and working with Indigenous partners to provide trauma-informed and culturally safe care.

What you’ll do

Support People & Culture programs and initiatives, including organizational culture, employee and labour relations, recruitment, talent development, total rewards, and employee wellbeing. Maintain HR systems and records, prepare workforce reports, and assist with compliance, policy maintenance, and process improvements.

Requirements

Requires a diploma or degree in Human Resources Management, Business Administration, or a related field, plus 3 to 5 years of progressive HR experience, including work in a unionized environment. Candidates need experience across core HR functions and knowledge of employment and human rights legislation, privacy, WorkSafeBC requirements, labour relations, and collective agreements; a CPHR designation and relevant sector or trauma-informed experience are assets.

Benefits

• Dental • Extended Health Care • Pension Plan • Paid Sick Leave • Long-Term Disability • Emergency Travel Insurance Outside Canada • Employee Family Assistance Program • Thrift Store Discount

Listed skills

• Recruitment · Preferred
• Microsoft 365 · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred
• HRIS Administration · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Employee Relations
• Labour Relations
• Recruitment
• Onboarding
• Disability Management
• Leave Administration
• Performance Management
• Return-to-Work Planning
• Collective Agreement Administration
• Conflict Resolution
• Workforce Reporting and Analysis
• HRIS Administration
• Policy and Compliance
• Accommodation Planning
• Microsoft 365
• Relationship Building

Job areas

• Human Resources
• Social Services
• Management & Leadership
• Administrative