Director, Travel Product & Content

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime! We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. To learn more about Kensington, visit kensingtontours.com. Job Summary: The Director of Product & Content owns the product and content strategy that brings Kensington Vacations' portfolio to life across every touchpoint — the storytelling, the structure, and the strategy behind how it's built, planned, and merchandised. A strategic partner role: this person sets product and content direction by line of business, shapes how product is planned and launched. Works closely with Procurement and Technology on planning, launches, and the AI tools used to build itineraries and content at scale; with Sales on building a sellable portfolio; and with Marketing on channel alignment. Decisions are grounded in data — booking and performance trends, competitive intelligence, customer feedback — with the goal of product that's not just accurate, but compelling and built to convert. Best suited to someone who thinks in product, assortment, and conversion, not just copy. Key Responsibilities: Own product storytelling and content strategy by line of business — the point of view, structure, and narrative behind every itinerary, service, and destination page. Guide category management in partnership with the Merchandising Specialist: supports direction on performance, gaps, and where to invest. Own product accuracy — content and tagging reflect what's actually being sold. Partner cross-functionally: Product and Technology on planning, launches, and tooling; Sales on a sellable portfolio; Marketing on channel and campaign alignment. Ground product development decisions in data — booking and performance trends, competitive intelligence, customer feedback. Work hands-on with AI tools to accelerate itinerary creation, product content, and merchandising workflows, and build the team's fluency with AI-supported workflows without compromising quality. Manage, coach, and develop the team. Skills and Qualifications: Bachelor's degree. 6-8 years in product management, content strategy, or product marketing, with a track record of strategies that drive growth and profitability. 3-5 years managing and developing a team. Travel, hospitality, or tourism background strongly preferred. Strong financial and analytical skills — able to connect decisions to leads, conversion, close rate, and margin. Deep understanding of digital customer journeys: discoverability, storytelling, navigation, search, conversion optimization. Genuine curiosity about customer trends and behavior, beyond what the data alone shows. Strong editorial judgment — able to set a content point of view and hold others' work to it. Hands-on experience using AI tools for itinerary creation, content generation, or product workflows — comfortable evaluating and adopting new AI platforms, not just using existing ones; familiarity with tools like Asana and Cloudinary a plus. Merchandising expertise is an asset Proactive and high-ownership — drives strategy forward rather than waiting on direction. Strong cross-functional leadership — comfortable in a fast-paced, matrixed environment, able to influence peers and senior stakeholders. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application. #LI-hybrid The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

The Director of Product & Content owns the product and content strategy, overseeing the storytelling, structure, and merchandising of the travel portfolio. They lead cross-functional collaboration with technology, sales, and marketing teams while utilizing data and AI tools to drive product conversion and growth.

Candidates must have a bachelor's degree and 6-8 years of experience in product management or content strategy, with at least 3-5 years in a leadership role. A background in travel or hospitality is strongly preferred, alongside proficiency in digital customer journeys and AI-supported workflows.

• Product managementPreferred
• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Product management
• Content strategy
• Product marketing
• Team leadership
• Data analysis
• Digital customer journeys
• Editorial judgment
• AI tools
• Merchandising
• Cross-functional leadership
• Strategic planning
• Conversion optimization
• Competitive intelligence
• Financial acumen
• Itinerary creation
• Product Assortment
• Influencing Skills
• Influencing Without Authority
• Workflow Management
• Tourism
• Curiosity
• Planning
• Analytical Skills
• Artificial Intelligence
• Asana
• Category Management
• Customer Service
• Procurement
• Competitive Intelligence
• Conversion Rate Optimization
• Sales
• Leadership
• Marketing
• New Product Development
• Product Management
• Product Marketing
• Strategic Partnership
• Tooling
• Content Strategy
• Artificial Intelligence Infrastructure

• Management & Leadership
• Marketing
• Hospitality
• Data & Analytics
• Consulting
• Product Content Manager
• Product Manager (General)
• Research and Development Managers
• Marketing Managers

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week