Flooring Associate

Job summary

Assist customers with flooring projects by identifying their needs, recommending suitable products, and driving sales through engagement and product knowledge. Prepare quotes and material lists, follow up on sales opportunities, resolve customer concerns, maintain safety and service standards, and support other store areas as needed.

Job details

Job Description As a Full-Time Flooring Sales Associate, you will assist customers with their flooring projects by recommending the right products and solutions to meet their needs. The ideal candidate will have experience in flooring sales, flooring installation, or a related sales environment, along with strong customer service and communication skills. This role focuses on sales, customer service, and product knowledge within the Flooring Department, while also supporting other areas of the store as needed. This is a full-time role requiring flexibility to work weekdays, evenings, and weekends as scheduled. Responsibilities Drive sales through customer engagement, suggestive selling, and product knowledge Understand customers' needs and recommend the best solutions for their projects Maintain knowledge of current sales, promotions, and flooring products Take initiative and confidently lead customer interactions Produce quotes, material lists, and follow-up on sales opportunities Demonstrate high standards of safety and customer service Resolve customer concerns quickly and professionally Continually learn about products, installation methods, and market trends Qualifications Experience in flooring sales, flooring installation, retail sales, or a related customer-focused environment preferred Strong communication, relationship-building, and customer service skills Ability to work independently and as part of a team High attention to detail and organizational skills Ability to lift to 55 lbs. Ability to work a flexible schedule, including days, evenings, and weekends Ability to learn and operate the applicable computer system (D365) used to process orders Grade 12 diploma or equivalent required About Us Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. We appreciate your interest in our company however only those candidates selected for an interview will be contacted. About The Team Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

What you’ll do

Assist customers with flooring projects by identifying their needs, recommending suitable products, and driving sales through engagement and product knowledge. Prepare quotes and material lists, follow up on sales opportunities, resolve customer concerns, maintain safety and service standards, and support other store areas as needed.

Requirements

A Grade 12 diploma or equivalent is required; experience in flooring sales, flooring installation, retail sales, or another customer-focused environment is preferred. Candidates need strong communication and customer service skills, attention to detail, the ability to work independently and with a team, lift up to 55 pounds, work a flexible schedule, and learn to use D365.

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• Safety awareness · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Flooring Sales
• Customer Service
• Product Knowledge
• Suggestive Selling
• Customer Engagement
• Communication
• Relationship Building
• Sales Quoting
• Material Lists
• Sales Follow-Up
• Problem Resolution
• Safety Awareness
• Organization
• Attention To Detail
• Teamwork
• D365

Job areas

• Retail
• Sales
• Customer Service & Support

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