Commercial HVAC/R Technical Support Specialist

Job summary

Provide expert post-sales technical support and troubleshooting for commercial HVAC/R systems via phone, email, and onsite visits. Lead technical training sessions and conduct equipment evaluations across Atlantic Canada.

Job details

Commercial HVAC/R Technical Support Specialist 📍 Atlantic Canada | Full-Time, Permanent | Commercial HVAC/R About The Role Are you an experienced commercial HVAC/R technician who thrives on solving complex problems in commercial and light industrial systems? Kerr Controls is looking for a sharp, customer-focused Commercial Technical Support Specialist to be a trusted resource for our customers and field teams across Atlantic Canada. In this role, you’ll draw on your hands-on experience with commercial systems — from rooftop units and VRF systems to chillers, make-up air units, and commercial refrigeration. You’ll provide expert technical support, conduct training, and help our customers get the most out of Kerr’s applied product lines. Key Responsibilities Provide commercial post-sales technical support via phone, email, and onsite visits Troubleshoot a wide range of equipment and controls Lead technical training sessions for customers and internal staff, tailored to commercial and light industrial audiences Offer mixed on-site and remote startup assistance Work efficiently both as part of the Kerr Applied team, with input on pre-sales design and commissioning considerations, while assisting the broader Kerr Tech Support team in managing a high volume of inbound calls, with a focus on commercial requests Conduct onsite assessments and equipment evaluations across your territory as needed Collaborate with the warranty department to evaluate and process warranty claims in accordance with Kerr’s policies Maintain clear, professional communication with customers and manufacturer partners Prepare detailed reports on technical issues, root causes, and recommended solutions Travel within your designated region (Atlantic Canada or Ontario), with occasional national and international travel for manufacturer training What You Bring Experience & Credentials Completion of an HVAC/R Technical program, with 5–10 years of hands-on field experience Demonstrated experience in commercial/light industrial HVAC/R service and installation Solid understanding of commercial systems in air- and water-side heating, cooling, ventilation, controls, pumps, and refrigeration Valid driver’s license and clean driving record Additional accreditation in engineering or trades fields would be considered an asset, as would experience in estimating, accounting, project management, or customer service Skills & Attributes Physically able to work on ladders, rooftops, and in confined spaces (crawlspaces, attics) in varying weather conditions for extended periods Strong diagnostic skills — able to interpret wiring diagrams, refrigerant circuit schematics, and manufacturer documentation Excellent verbal and written communication skills; confident presenting to large groups Skilled at conflict resolution and de-escalating difficult customer situations Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Proficiency with Microsoft Office (Outlook, Word, Excel) Professional demeanour with the ability to stay calm under pressure Bilingual (French/English) considered a strong asset Willingness to be flexible and to balance competing priorities in a high-pressure environment Appreciation for teamwork What We Offer Competitive compensation package based on your experience and qualifications Comprehensive health, dental, and vision benefits Additional life insurance and disability coverage options Paid vacation time Company-matched Retirement Savings Plan (RPP) Confidential Employee & Family Assistance Program (EFAP) Employee Referral Program Access to ongoing manufacturer training — nationally and internationally About Kerr Controls Kerr Controls Ltd. is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment and Supplies across Canada. We are proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Thank you for considering a career with Kerr Controls. LinkedIn This field is for validation purposes and should be left unchanged. First name* Last name* Email* Phone* Upload resume* Drop files here or Accepted file types: pdf, doc, docx, rtf, Max. file size: 16 MB, Max. files: 2. Message

What you’ll do

Provide expert post-sales technical support and troubleshooting for commercial HVAC/R systems via phone, email, and onsite visits. Lead technical training sessions and conduct equipment evaluations across Atlantic Canada.

Requirements

Requires completion of an HVAC/R Technical program and 5-10 years of hands-on field experience in commercial/light industrial service. Must possess a valid driver's license and be physically capable of working in confined spaces and at heights.

Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Life Insurance • Disability Coverage • Paid Vacation • Company-matched Retirement Savings Plan (RPP) • Employee & Family Assistance Program (EFAP) • Employee Referral Program • Manufacturer Training

Listed skills

• Customer service · Preferred
• Root Cause Analysis · Preferred
• Microsoft Office · Preferred
• Project management · Preferred
• Conflict Resolution · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• HVAC/R Troubleshooting
• Commercial Refrigeration
• VRF Systems
• Chillers
• Technical Training
• Diagnostic Skills
• Wiring Diagram Interpretation
• Conflict Resolution
• Microsoft Office
• Customer Service
• Project Management
• Commissioning
• Technical Support
• Equipment Evaluation
• Bilingual French/English
• Root Cause Analysis

Job areas

• Trades
• Engineering
• Customer Service & Support
• Construction
• Manufacturing