Residential Support Worker

Job summary

Residential Support Workers assist residents with daily living activities, including nutrition, health management, and medication administration. They also provide trauma-informed support to manage behavioral needs and ensure a safe, regulated environment.

Job details

ABOUT US Key Industries has been providing services to people with disabilities since 1974. We are an “Employment First” agency offering a wide range of pre-employment programs, social and community programs, and supports for those with complex needs. Key Industries has transitioned from a sheltered model to an agency that provides a wide range of outreach programs meeting the needs of all individuals with a disability. We believe in the possibilities for all people and are proud of the services that we provide. OUR MISSION Providing employment-first programs and personalized services to empower persons with a disability to achieve personal, community and economic independence. JOB OVERVIEW Residential Support Workers are responsible for assisting in any and all aspects of daily living that are required by the resident. Support Workers will be responsible for support in the completion of daily routines, nutrition management, health management, appointment scheduling, observation and documentation of daily events and activities, medication administration and management, and housekeeping, as well as providing comfort and companionship to the residents. This role includes working with and managing individuals with diverse behavioural needs and disabilities using trauma-informed, person-centred approaches to promote safety, emotional regulation, and positive outcomes. DUTIES AND RESPONSIBILITIES Residential Support Workers will support youth and adults with diverse behavioural needs and disabilities using trauma-informed and person-centred approaches to prevent, de-escalate, and safely respond to challenging behaviours. Residential Support Workers will need to be comfortable with differing levels of care delivery. Residential Support Workers should expect to provide support at levels ranging from total care with a resident’s activities of daily living to light support and supervision. Residential Support Workers will be expected to become competent in any and all specialized supports required for a resident. All support delivered within this service must meet the standards legislated by the Department of Social Development. Support Workers must keep detailed daily observation records. This practice is of the utmost importance in delivering consistent quality support to residents. Residential Support Workers will be expected to provide support with the administration of medication. Competency in all aspects of medication administration, including detailed record-keeping and inventory, is a requirement. Support youth with diverse behavioural needs using trauma-informed and person-centered approaches to de-escalate conflicts and promote emotional regulation. Model appropriate behaviour and communication to reinforce boundaries, respect, and health coping mechanisms. Respond to behavioural crises using approved intervention techniques while maintaining a calm, supportive environment. Staff must take an active role in planning, implementing, and evaluating Individual Service Plans that meet residents’ needs. Employees will be required to engage in ongoing training for the purposes of professional development and competency in pertinent tasks. The Mandt System, First Aid CPR/AED, Universal Healthcare Precautions, Autism Intervention and Support training are a few examples of professional development training that may become available. Residential Support Workers will be responsible for knowing all emergency procedures (e.g. evacuation protocol). In the event of a medical emergency, Residential Support Workers will be expected to use their first aid training to assess the situation and proceed accordingly. Welcome Home Residential Services provides services 24 hours a day, 7 days a week. Overnight staff will be required to remain awake and vigilant throughout the night. QUALIFICATIONS AND SKILLS Human Services, Personal Support Worker, Health Care Aid; one to two years’ experience is an asset Experience supporting individuals with complex needs and behavioural challenges, including experience with de-escalation techniques and trauma-informed care, as well as experience with working with youth with disabilities is considered a strong asset Strong communication, teamwork, documentation and problem-solving skills Valid G Class Drivers License Valid First Aid and CPR EMPLOYMENT TYPE Casual IMPORTANT DISCLAIMER NOTICE All candidates must submit to a criminal record check with vulnerable sectors and a Social Development check prior to employment with Key Industries.

What you’ll do

Residential Support Workers assist residents with daily living activities, including nutrition, health management, and medication administration. They also provide trauma-informed support to manage behavioral needs and ensure a safe, regulated environment.

Requirements

Candidates should have experience in human services or healthcare, specifically supporting individuals with complex needs and behavioral challenges. A valid driver's license, First Aid, and CPR certification are considered assets for this role.

Listed skills

• Teamwork · Preferred
• First Aid · Preferred
• crisis intervention · Preferred
• Problem solving · Preferred
• CPR · Preferred
• Documentation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Trauma-informed care
• Person-centred approaches
• De-escalation techniques
• Medication administration
• Documentation
• Behavioral management
• Health management
• Nutrition management
• Crisis intervention
• Communication
• Teamwork
• Problem-solving
• First Aid
• CPR
• AED
• Observation
• Automated External Defibrillator (AED) Certification
• Trauma Informed Approaches
• De-escalation Techniques
• Record Keeping
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Companionship
• Valid Driver's License
• Planning
• Autism Spectrum Disorders
• Management
• Housekeeping
• Disabilities
• Medical Emergency
• Emergency Procedures
• Human Services
• Problem Solving
• Medication Administration
• Social Development
• Setting Appointments
• Trauma Care
• Activities Of Daily Living (ADLs)

Job areas

• Social Services
• Healthcare
• Residential Support Worker
• Caregiver / Personal Care Aide
• Companions and Valets
• Personal Care Aides
• Home Health and Personal Care Aides