Senior Technical Solutions Analyst - Maximo

Original job posting

The role involves ensuring the technical health and stability of Maximo and other enterprise systems through incident resolution and root cause analysis. Additionally, the analyst will lead technical design, implementation activities, and mentor junior team members.

Job details

Keyera Career Opportunity Why Keyera? It’s our purpose-driven culture, benefits, and people. From flexible, customizable benefits and an employer-funded pension plan to our Keyera Connects social investment program and paid employee volunteer days, we’re focused on empowering our people and communities. Please note that compensation and benefits may be different based on the work location, position, and a candidate's experience and qualifications. Job Type: Permanent THE POSITION Keyera is currently seeking a Senior Technical Solutions Analyst to join our Calgary-based Enterprise Technology Products team. Reporting to the Manager, Enterprise Technology Delivery, this role is responsible for ensuring the technical health, stability, and continuous improvement of enterprise technology solutions. The role operates across both operational support and delivery, actively driving incident resolution and root cause analysis of problems, while also leading and executing technical design and implementation activities. This role is expected to be focused on Maximo related technical design and implementation but may also expand into other complex applications. You will lead complex technical troubleshooting efforts, provide hands-on analysis and development support, and collaborate across business, vendor, and digital teams to deliver high-value, reliable solutions. As a senior member of the team, you will also mentor analysts and contribute to improving team practices and capabilities. RESPONSIBILITIES Operational Support & Incident Management Lead the triage, coordination, and resolution of complex incidents impacting Maximo and other enterprise systems Perform detailed root cause analysis and implement corrective and preventative solutions Own issue resolution end-to-end, including communication, escalation, and cross-functional collaboration with other digital teams (e.g. Infrastructure, Cybersecurity and external partners) Identify recurring issues and drive improvements to overall system stability, performance and support practices Support operational readiness, disaster recovery planning, and system reliability activities Technical Analysis & Solution Delivery Analyze business and technical requirements to design scalable, effective solution options Lead and/or deliver the implementation of system enhancements, integrations, and new solutions Provide technical expertise and guidance into strategic product roadmaps including assessment of new opportunities for technical complexity and risk Perform hands-on technical work including scripting, configuration, automation, and troubleshooting Ensure solution delivery is aligned with enterprise architecture, design standards, and best practices Support testing, deployment, and transition to operations activities Continuous Improvement & Solution Ownership Act as a technical subject matter expert for Maximo and other assigned systems/applications Proactively identify and implement improvements to system performance, usability, and reliability Contribute to backlog prioritization and enhancement planning with product and business stakeholders Drive automation and efficiency improvements across support and delivery processes Provide input into enterprise-wide design standards and best practices Stakeholder & Vendor Collaboration Build and maintain strong relationships with business stakeholders across key domains Collaborate with vendors to troubleshoot issues, coordinate releases, and influence product improvements Work closely with cross-functional teams including Product, Architecture, Delivery, Data, and Infrastructure Communicate complex technical issues and solutions clearly to both technical and non-technical audiences Leadership & Mentorship Provide mentorship and technical guidance to junior and intermediate analysts Lead by example in ownership, accountability, and problem-solving Contribute to knowledge sharing, documentation, and team capability development Support the evolution of standards, best practices, and ways of working within the Technical Solutions function SKILLS & EXPERIENCE Technical Skills Strong troubleshooting and root cause analysis capabilities within Maximo and other complex systems Experience delivering and supporting Maximo configurations, integrations, and data flows Hands-on experience with scripting, automation, and development (e.g., SQL, PowerShell, APIs and beyond) Strong understanding of system architecture, environments, and support models Ongoing experience with ITSM processes (incident, problem, and change management) Leadership & Communication Strong communication and stakeholder engagement skills across technical and business audiences Proven ability to collaborate, influence, and navigate complex stakeholder environments Experience mentoring or coaching team members Strong ownership mindset with a focus on delivering outcomes and continuous improvement Education & Experience Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent combination of education and relevant work experience will be considered 8+ years of technical, hands-on experience with Maximo design, development and implementation across a variety of business processes/functions 10+ years of progressive experience in IT, with a focus on enterprise application support, systems integration, and technical solution delivery Posting Expiry Date: Oct 12, 2026 At Keyera, we embrace collaboration, inclusion, and a workplace that is as diverse as the communities we serve. Our values foster an environment for every person to bring their whole self to work. We offer a well-rounded total compensation package and a comprehensive benefits program designed with the well-being and empowerment of our employees and their families in mind. If you are interested in an opportunity to join a winning, purpose-driven culture then you’ll enjoy a career with us. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

What you’ll do

The role involves ensuring the technical health and stability of Maximo and other enterprise systems through incident resolution and root cause analysis. Additionally, the analyst will lead technical design, implementation activities, and mentor junior team members.

Requirements

Candidates must have over 10 years of IT experience, including at least 8 years of hands-on experience with Maximo design and development. A bachelor's degree in a technical discipline or equivalent experience is required.

Benefits

• Flexible benefits
• Pension plan
• Social investment program
• Paid volunteer days

Listed skills

• Change Management · Preferred
• SQL · Preferred
• Incident Management · Preferred
• Mentorship · Preferred
• Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Maximo
• Technical troubleshooting
• Root cause analysis
• System architecture
• SQL
• PowerShell
• APIs
• ITSM
• Incident management
• Problem management
• Change management
• Automation
• Systems integration
• Stakeholder engagement
• Mentorship
• Technical design
• Scalability Design
• Product Improvement
• Influencing Skills
• Cross-Functional Collaboration
• Change Management Leadership
• Technical Issues
• Product Roadmaps
• Accountability
• Technical Requirements
• Technology Solutions
• Technical Subject Matter
• Technical Design
• Planning
• Application Programming Interface (API)
• Technical Support
• Business Process
• Capability Development
• Technical Analysis
• Communication
• Computer Science
• Information Technology
• Continuous Improvement Process
• Cyber Security
• Disaster Recovery Plan
• Empowerment
• Leadership
• IBM Maximo
• Incident Management
• Enterprise Architecture
• Problem Solving
• IT Service Management
• Operations
• Windows PowerShell
• Coaching

Job areas

• Technology
• Software
• Energy
• Data & Analytics
• Management & Leadership
• Maximo Consultant
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts