Parts Counter Support

Job summary

The role involves assisting internal customers with requests for aircraft parts, materials, and tools while maintaining accurate project records. Responsibilities also include sourcing materials, managing documentation in accordance with Transport Canada regulations, and generating daily reports.

Job details

We’re all about the craft. KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970 out of British Columbia’s beautiful Okanagan Valley, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to a nearly 1,200 strong, highly skilled workforce. Our passion for our craft fuels every project we touch. JOB OVERVIEW Do you provide great customer service and have experience in the retail, food, or beverage industry? Bring these skills to our Parts Counter Support position! This role assists our internal customers with request involving parts, materials, or tools. Applicants will need to demonstrate an ability to work under pressure while maintaining positive customer interactions. Parts Counter Support consists of three roles: Counter Support, Materials Support and Production Support. Each employee starts as Counter Support but can be cross trained in all three positions to determine the best fit. COUNTER SUPPORT The Parts Counter Support role is team-oriented and requires a collaborative attitude. Teams average between 8-10 people and serve our internal customers. To perform PartsCounter Support duties, you will need moderate computer skills and a willingness to learn the company-based systems. Once comfortable in the Parts Counter Support role, you can be trained in one or both of the following roles: MATERIALS SUPPORT This role is responsible for sourcing and ordering aircraft materials requested by our Aircraft Maintenance Engineers (AME). Materials Support acts as a liaison between the Purchasing Department and the AME’s to gather information on the status of parts and forecast the progression of the project. To do this, you will create daily reports using Microsoft Excel. Once received, the material needs to be organized for current or upcoming projects. In this role, every day will be different! PRODUCTION SUPPORT Creating and maintaining project records, controlling legal documentation for an aircraft, entering data in accordance with Transport Canada regulations, and generating daily customer reports for on-site customer representatives. The Production Support role is largely administrative and will appeal to those who prefer a structured work environment. REQUIREMENTS * Completion of High School * Prior customer service experience * Ability to work under pressure and maintain positive customer service * Knowledge of MS Office, Point of Sale (POS) systems or DOS programs an asset * Ability to work and communicate well with a team * May need to cover in the other roles as required HOURS OF WORK This is a full time, 40hours/week position. Hangar Support staff are expected to work three different rotations (changes every 3 weeks). A. 4days x 10hrs (Monday to Thursday; 6am to 4:30pm) B. 4days X10hrs (Friday to Monday; 6am to 4:30pm) C. 5days x 8hrs (Monday to Friday; 3pm to 11pm) LAUNCH YOUR CAREER The Parts Counter Support position starts at $21.18/hour and is subject to bi-annual performance and wage reviews. An employee can increase their wage by roughly 8% each year for a 4.5-year period. After a minimum of 3 years in the role, you’ll have the opportunity to apply for the leadership role of Senior Parts Counter Support. If successful, the candidate would move to a higher wage bracket and be recognized as a subject-matter expert in their area, train new staff and lead a team. BENEFITS * Medical and Dental Coverage * Health Spending Account * Personal Spending Account * Pension Plan * Disability, Critical Illness, and Life Insurance * Employee & Family Assistance Program * Personal time off HOW TO APPLY Be a part of our craft. Apply for the Parts Counter Support position at kfaero.ca/careers [https://www.kfaero.ca/careers] today! #MN

What you’ll do

The role involves assisting internal customers with requests for aircraft parts, materials, and tools while maintaining accurate project records. Responsibilities also include sourcing materials, managing documentation in accordance with Transport Canada regulations, and generating daily reports.

Requirements

Candidates must have a high school diploma and prior customer service experience. The ability to work under pressure, communicate effectively within a team, and utilize MS Office or POS systems is required.

Benefits

• Medical coverage
• Dental coverage
• Health spending account
• Personal spending account
• Pension plan
• Disability insurance
• Critical illness insurance
• Life insurance
• Employee & family assistance program
• Personal time off

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• Data entry · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Logistics Support · Preferred
• Point-of-sale systems · Preferred
• Administrative Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Inventory management
• Data entry
• Microsoft Excel
• Communication
• Teamwork
• Problem solving
• Time management
• Attention to detail
• Record keeping
• Logistics support
• Point of sale systems
• Administrative support
• Aircraft Leasing
• Time Off Management
• Willingness To Learn
• Information Gathering
• Aviation
• Aircraft Maintenance
• Customer Service
• Computer Literacy
• Leadership
• Innovation
• Operations
• Point Of Sale
• Purchasing
• Team Oriented

Job areas

• Customer Service & Support
• Logistics
• Manufacturing
• Administrative
• Trades
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons

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