District Parts and Service Manager - Central Region

Job summary

Provide leadership and guidance to Kia dealers regarding warranty administration, parts and service performance, and profitability. Monitor dealership status, conduct training meetings, and ensure compliance with company policies and CSI standards.

Job details

General Summary Provide leadership & guidance to Kia Dealers in assigned District. Responsible for training & assisting Dealers in areas of Warranty Administration, Parts & Service performance and profitability, Technical advice, Kia Protect MBP penetration and CSI Standards & practices. Accountable for Parts Targets and Warranty measurements and CSI results with-in the District. This is a home-based position, with the majority of the dealerships are in the Ottawa region. The role requires approximately 60–80% travel throughout the assigned territory to support dealers, attend meetings, and conduct in-person business activities. The applicant will have to reside in the Ottawa region. Essential Duties and Responsibilities To ensure Dealers provide competent quality service to enhance the Kia product, experience & CSI. Participate in & conduct training meetings as required. Provide Dealerships with guidance, best practice initiatives, marketing and coaching in all Fixed Operations related areas including Kia Protect MBP penetration, and compliance with KCI warranty and parts policies and procedures. Decision making and authorization of repairs & adjustments. Ensure Dealership participation in all Kia programs for Dealership employee training, technical training, merchandising, inventory control, purchasing, and process enhancement. Monitor, document and advise management of Dealer & District status on a regular basis through the means of electronic Dealer Contact reports. Assist in customer related issues to resolve and represent Kia in CAMVAP disputes as re-quired. Skills/Knowledge/Experience/Education Requirement 5 years direct automotive experience; preferably in the area of sales and/or retail manage-ment and Fixed Operations management University Degree in a related discipline preferred Strong communications skills (both written and verbal) Excellent management skills Strong interpersonal skills with a high level of integrity Excellent organizational skills and the ability for closure Excellent presentation skills Be willing to travel 60% - 80% of the time Why Kia? We operate as a lean and agile team, recognizing the value of each individual's contributions. Experience the excitement of a fast-paced and growing organization. Gain exposure and a deeper understanding of your function and the business. Benefit from employee development and educational offerings. Join a workplace that fosters a sense of belonging and family. Be a part of the team behind AJAC's Best Car of the Year award. Perks and Benefits Subsidized on-site company catered lunches and a hot beverage program. Employer-paid company health benefits, spending allowance, and RRSP matching program. Flexible work schedules and summer hours. Vehicle programs. Employee development programs and tuition reimbursement. SMART Casual Dress code. Employee lease and car purchase discounts; Friends of Kia discounts. On-site gym, ping-pong, basketball, and badminton court. Other company-provided perks. Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will collaborate with you to meet your needs. We thank all candidates for their interest; however, only those selected for an interview will be contacted. No agencies or phone calls please.

What you’ll do

Provide leadership and guidance to Kia dealers regarding warranty administration, parts and service performance, and profitability. Monitor dealership status, conduct training meetings, and ensure compliance with company policies and CSI standards.

Requirements

Requires at least 5 years of direct automotive experience, preferably in sales, retail management, or fixed operations. A university degree in a related discipline is preferred along with strong communication and organizational skills.

Benefits

• Subsidized on-site company catered lunches
• Hot beverage program
• Employer-paid company health benefits
• Spending allowance
• RRSP matching program
• Flexible work schedules
• Summer hours
• Vehicle programs
• Employee development programs
• Tuition reimbursement
• Employee lease and car purchase discounts
• Friends of Kia discounts
• On-site gym
• On-site ping-pong
• On-site basketball court
• On-site badminton court

Listed skills

• Inventory Control · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Coaching · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Warranty administration
• Fixed operations management
• Technical advice
• Coaching
• Communication skills
• Management skills
• Interpersonal skills
• Organizational skills
• Presentation skills
• Inventory control
• Process enhancement
• Strategic planning
• Relationship management
• Data analysis
• Organizational Skills
• Management
• Decision Making
• Communication
• Training And Development
• Discounts And Allowances
• Sales
• Marketing
• Interpersonal Communications
• Inventory Control
• Merchandising
• Operations Management
• Operations
• Telephone Skills
• Presentations
• Purchasing
• Technical Training
• Authorization (Computing)

Job areas

• Management & Leadership
• Sales
• Customer Service & Support
• Retail
• Logistics
• District Parts and Service Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

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