IT Support Specialist (Chinese Speaking Preferred)

Who Are We? Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 30 stores across North America to date and more to come! We are looking for an IT Support Specialist to join our IT team! About the Role As an IT Support Specialist, you will provide first-line technical support for ERP, POS, and end-user systems to ensure the smooth operation of our retail stores and head office. This role is ideal for someone who enjoys troubleshooting technical issues, working independently, and delivering excellent support in a fast-paced retail environment. ERP & POS Support * Serve as the first point of contact for ERP and POS support requests, troubleshooting and resolving day-to-day system issues. * Support ERP, POS, and related business applications, escalating complex issues when required. * Support system integrations by identifying and reporting data synchronization or interface issues. * Identify recurring system issues and contribute to knowledge base documentation and process improvements. * Coordinate with external and internal stakeholders to track and resolve technical issues. Helpdesk & IT Operations * Manage the IT helpdesk ticketing system by triaging, prioritizing, and resolving support requests. * Maintain accurate ticket documentation and ensure timely follow-up with users. * Create and maintain IT documentation, SOPs, and troubleshooting guides. * Act as the primary liaison for POS and ERP vendor communications, including issue logging, follow ups, and resolution verification IT Asset Management * Maintain IT asset inventory, including hardware, peripherals, and software licenses. * Support user account administration, onboarding, and offboarding activities within Microsoft 365. * Assist with device setup, configuration, and day-to-day IT operations across retail stores and the head office. What You'll Need * 2–4 years of experience in IT support, helpdesk, or systems administration. * Experience supporting ERP and/or POS systems (NetSuite and Heading POS preferred). * Experience managing helpdesk ticketing systems and coordinating with external vendors. * Basic Microsoft 365 administration experience, including user account and permission management. * Strong troubleshooting, problem-solving, and organizational skills. * Proficiency in both English and Mandarin are required * Experience supporting retail or multi-site environments is an asset. * Basic knowledge of SQL (SELECT queries for data verification) and REST API concepts (reading payloads and logs, identifying sync errors, etc.) is an asset, able to support system integration troubleshooting. * Experience with Microsoft Power Automate, SharePoint, or Microsoft Forms is an asset. * Familiarity with Microsoft Intune or IT asset management is an asset. * Some travel is required based on business needs Vacancy type: NEW Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources. The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.

The IT Support Specialist will provide first-line technical support for ERP, POS, and end-user systems across retail stores and the head office. Responsibilities include managing the helpdesk ticketing system, maintaining IT asset inventory, and coordinating with vendors to resolve technical issues.

Candidates must have 2–4 years of experience in IT support or systems administration with proficiency in both English and Mandarin. Experience with ERP/POS systems and basic knowledge of Microsoft 365, SQL, and REST APIs is required.

• SQLPreferred
• EnglishPreferred

Identified from the job description. Confirm important requirements above.

• IT Support
• ERP Support
• POS Support
• Helpdesk Management
• Microsoft 365
• Troubleshooting
• System Integration
• IT Asset Management
• SQL
• REST API
• Mandarin
• English
• Technical Documentation
• Vendor Management
• Hardware Configuration
• Device Setup
• Technical Issues
• Organizational Skills
• Microsoft Power Automate
• Microsoft Forms
• Artificial Intelligence
• Technical Support
• Management
• Mandarin Chinese
• Communication
• Data Synchronization
• Data Verification
• System Administration
• English Language
• Help Desk Support
• Issue Tracking
• Information Technology Operations
• Peripheral Devices
• RESTful API
• Microsoft SharePoint
• SQL (Programming Language)
• Systems Integration
• Troubleshooting (Problem Solving)
• Microsoft Intune (Mobile Device Management Software)
• Process Improvement

• Technology
• Customer Service & Support
• Retail
• Administrative
• Software
• Preferred Sales Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week