Team Lead -Full-Time

Who Are We? Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 28 stores across North America to-date and more to come! We are looking for enthusiastic applicants to join our team as a Team Lead at our Masonville Place. About the Role As a Team Lead, you will set the standard for excellence by exemplifying Kiokii’s sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to… Assisting the store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows Providing clear direction, support, and training to store associates as needed Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations Supporting staffing efforts to align with business needs and operations as requested Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary Driving sales performance by meeting store targets and key performance metrics Support with store opening and setup What We're Looking For Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience Skilled in effective communication and building strong interpersonal relationships Ability to work in a fast-paced and dynamic retail environment Able to lift up to 30 lbs. Knowledge of retail store operations, merchandising, and customer service standard Vacancy type: NEW/BACKFILL Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources. The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.

As a Team Lead, you will oversee daily store operations and ensure efficient workflows. You will also provide direction and training to store associates while maintaining store conditions and addressing customer inquiries.

Candidates should have a minimum of 1 year of retail experience, preferably with some leadership experience. A passion for the Asian beauty industry and strong communication skills are essential.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Retail Experience
• Leadership
• Customer Service
• Communication
• Interpersonal Skills
• Sales Performance
• Training
• Problem Solving
• Health and Safety
• Merchandising
• Team Coordination
• Product Knowledge
• Dynamic Environment
• Passion for Beauty
• Continuous Learning

• Retail
• Management & Leadership
• Customer Service & Support

Minimum experience

2+ years

Apply by

Jan 13, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level