Team Lead

Job summary

The Team Lead oversees daily store operations and coordinates workflows to ensure efficiency and high standards. They also drive sales performance, provide training to associates, and resolve customer inquiries.

Job details

Who Are We? Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 30+ stores across North America to-date and more to come! We are looking for enthusiastic applicants to join our team as a Team Lead. About the Role As a Team Lead, you will set the standard for excellence by exemplifying Kiokii’s sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to… * Assistingthe store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows * Providing clear direction, support, and training to store associates as needed * Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations * Supporting staffing efforts to align with business needs and operations as requested * Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary * Driving sales performance by meeting store targets and key performance metrics * Support with store opening and setup What We're Looking For * Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred * Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience * Skilled in effective communication and building strong interpersonal relationships * Ability to work in a fast-paced and dynamic retail environment * Able to lift up to 30 lbs. * Knowledge of retail store operations, merchandising, and customer service standard Vacancy type: BACKFILL Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources. The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.

What you’ll do

The Team Lead oversees daily store operations and coordinates workflows to ensure efficiency and high standards. They also drive sales performance, provide training to associates, and resolve customer inquiries.

Requirements

Candidates must have at least one year of retail experience, with preference given to those with leadership or supervisory backgrounds. Applicants should be passionate about the Asian beauty industry and capable of working in a fast-paced environment.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail operations
• Team leadership
• Customer service
• Sales performance
• Staff training
• Merchandising
• Communication
• Interpersonal relationships
• Problem solving
• Inventory management
• Health and safety compliance
• Management
• Operations
• Coordinating
• Workflow Management
• Leadership
• Team Leadership
• Artificial Intelligence
• Enthusiasm
• Continuous Development
• Sales
• Customer Service
• Effective Communication
• Performance Metric
• Supervision
• Health and Safety Regulatory Compliance
• Customer Inquiries
• Lifting Ability
• Retail Operations

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Team Lead
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers