Team Lead

Who Are We? Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 29 stores across North America to-date and more to come! We are looking for enthusiastic applicants to join our team as a Team Lead at Polo Park. About the Role As a Team Lead, you will set the standard for excellence by exemplifying Kiokii’s sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to… * Assistingthe store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows * Providing clear direction, support, and training to store associates as needed * Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations * Supporting staffing efforts to align with business needs and operations as requested * Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary * Driving sales performance by meeting store targets and key performance metrics * Support with store opening and setup What We're Looking For * Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred * Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience * Skilled in effective communication and building strong interpersonal relationships * Ability to work in a fast-paced and dynamic retail environment * Able to lift up to 30 lbs. * Knowledge of retail store operations, merchandising, and customer service standard Vacancy type: NEW/BACKFILL Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources. The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.

The Team Lead will oversee daily store operations, coordinate workflows, and ensure company standards are met. They are responsible for driving sales performance, training staff, and providing an exceptional customer experience.

Candidates must have at least one year of retail experience, with leadership or supervisory experience preferred. Applicants should be passionate about the Asian beauty industry and possess strong communication and interpersonal skills.

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred
• Inventory managementPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Retail operations
• Team leadership
• Customer service
• Sales performance
• Staff training
• Merchandising
• Communication
• Interpersonal relationships
• Problem solving
• Inventory management
• Health and safety compliance
• Retail Operations
• Continuous Development
• Supervision
• Workflow Management
• Lifting Ability
• Effective Communication
• Health and Safety Regulatory Compliance
• Artificial Intelligence
• Management
• Customer Service
• Sales
• Leadership
• Operations
• Performance Metric
• Team Leadership
• Coordinating
• Customer Inquiries
• Enthusiasm

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Team Lead
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week