Shop Lead

Job summary

Lead daily shop operations, including floor leadership, opening and closing, inventory and stock management, and maintaining visual presentation and a welcoming store environment. Coach and support team members, contribute to scheduling and training, engage customers to drive sales, and collaborate with management to meet store targets and performance indicators.

Job details

Company Description KIT + ACE is a Vancouver, BC–based Canadian fashion company owned by Unity Brands Inc., focused on designing timeless technical apparel. The brand emphasizes simplicity and versatility, creating pieces that support ease, clarity, and confidence in daily life. From effortless layering to refined tailoring, KIT + ACE designs clothing that transitions seamlessly through different parts of the day. Team members join a company that values functional style, thoughtful design, and showing up at one’s best. Role Description The Shop Lead is a full-time, on-site role based in Vancouver, BC, responsible for leading daily store operations and supporting the team in delivering an elevated guest experience. This role oversees floor leadership, supports visual merchandising standards, and ensures that product presentation aligns with KIT + ACE’s brand and technical design focus. The Shop Lead coaches and mentors team members, assists with scheduling, and helps drive sales through thoughtful customer engagement and product knowledge. Daily tasks include opening and closing procedures, monitoring inventory levels, supporting stock management, and maintaining a clean, organized, and welcoming shop environment. The Shop Lead also collaborates with management on performance feedback, supports training initiatives, and contributes to achieving store targets and key performance indicators. Qualifications Experience in retail or customer-facing environments, with strong skills in customer service, relationship building, and guest engagement. Leadership abilities including team coaching, delegation, problem-solving, and supporting performance management in a shop setting. Operational skills such as cash handling, point-of-sale use, inventory management, and adherence to store policies and procedures. Interest in fashion and technical apparel, with the ability to learn and communicate product features, styling options, and brand values. Strong communication and interpersonal skills, with the ability to work collaboratively, give and receive feedback, and support a positive team culture. Organizational and time-management skills, including prioritizing tasks during busy periods and maintaining visual and cleanliness standards. Availability for a flexible schedule, including evenings, weekends, and holidays as needed for full-time retail operations. Previous experience in a lead or key holder role is an asset; familiarity with Vancouver retail market and local clientele is beneficial.

What you’ll do

Lead daily shop operations, including floor leadership, opening and closing, inventory and stock management, and maintaining visual presentation and a welcoming store environment. Coach and support team members, contribute to scheduling and training, engage customers to drive sales, and collaborate with management to meet store targets and performance indicators.

Requirements

Experience in retail or another customer-facing environment is required, along with strong customer service, communication, organizational, and leadership skills. Candidates should be able to support store operations and inventory, learn and communicate fashion product features, and work a flexible schedule; previous lead or key holder experience is an asset.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Relationship Building · Preferred
• Point of Sale Operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Guest Engagement
• Team Coaching
• Delegation
• Problem-Solving
• Cash Handling
• Point-of-Sale Operations
• Inventory Management
• Product Knowledge
• Visual Merchandising
• Communication
• Relationship Building
• Scheduling
• Time Management
• Performance Management
• Store Operations

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales