Systems & Network Support Engineer

Company Overview: KITS is a fast-growing, TSX-listed direct-to-consumer retailer of prescription eyewear, serving customers across North America. By combining a seamless digital experience with vertically integrated manufacturing and rapid fulfilment, KITS is redefining how people access vision care — making high-quality eyewear stylish, accessible, and affordable at scale. We move fast, make decisions with data, and build teams that take ownership end to end. Summary: KITS is seeking a Systems and Network Support Engineer to manage and maintain IT infrastructure across our Optical Lab, Fulfillment Centre, Retail Stores, and office locations. In this role, you will oversee system administration, network management, and IT support while ensuring the reliability, security, and scalability of our technology infrastructure. You will also provide technical support to various teams, escalating questions and decisions to the broader IT team as needed. Responsibilities: System & Network Administration Manage and maintain wired and wireless networks, VLANs, VPNs, and firewalls. Deploy, administer, and maintain Windows, macOS and Linux servers (on-premise and on cloud). Oversee hardware and software provisioning, upgrades, and asset management. Assist with system monitoring, security checks, and regular performance optimizations. Perform additional responsibilities as assigned by management. IT Support & Help Desk Act as the primary contact for troubleshooting and resolving IT issues across warehouse, retail store, and office locations. Provide technical support for desktops, applications (Windows, Microsoft Office, SharePoint, Google Workspace, etc.), and specialized software. Manage user accounts, access control, and password administration. Support new hire IT setup, including account provisioning and device configuration. Support IT Planning & Scalability Assist with IT infrastructure planning and contribute to scalability initiatives. Develop and document IT processes, best practices, and training materials. Coordinate with various teams to ensure smooth day-to-day IT operations across departments. Key Qualifications: 5+ years of experience in IT systems and network support. Strong experience with systems administration, networking, and IT support in a dynamic, fast-paced environment. Experience with Ocuco and Innovations Lab Software would be considered an asset. Strong troubleshooting, problem-solving, and communication skills. Ability to work both independently on defined tasks and collaboratively with cross-functional teams. Experience in IT security and compliance best practices. Familiarity with AI-assisted tools and workflows. Compensation: The anticipated annual salary range for this position is $63,700 - $91,000. Final compensation will depend on the successful candidate's relevant experience, skills, and qualifications. Benefits & Perks: Competitive compensation package. This role is also eligible for a discretionary annual bonus. Eligible to participate in an employee share purchase plan (ESPP). Comprehensive benefits package including health, dental, and vision coverage. Access to on-site gym. Discounts on both branded and KITS frames, as well as contact lenses. KITS is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Manage and maintain IT infrastructure including wired/wireless networks, servers, and hardware across various company locations. Provide technical help desk support for users and assist with IT planning and scalability initiatives.

Requires over 5 years of experience in IT systems and network support within dynamic environments. Candidates should possess strong troubleshooting skills and experience with systems administration and IT security.

• Competitive compensation package • Discretionary annual bonus • Employee share purchase plan • Health coverage • Dental coverage • Vision coverage • On-site gym access • Discounts on branded and KITS frames • Discounts on contact lenses

Identified from the job description. Confirm important requirements above.

• Systems Administration
• Network Management
• Troubleshooting
• Windows Server
• macOS
• Linux
• VLANs
• VPNs
• Firewalls
• IT Support
• Asset Management
• User Account Management
• IT Security
• Ocuco
• Innovations Lab Software
• Google Workspace

• Technology
• Customer Service & Support
• Retail

Minimum experience

5+ years

Apply by

Aug 20, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available