Customer Success Manager (Global Workforce Solutions)

Job Title: Customer Success Manager (Global Workforce Solutions) Location: Toronto, Ontario, Canada (Hybrid) Employment Type: Full-time About the Role We're looking for an experienced Customer Success Manager – Global Workforce Solutions to manage and strengthen relationships with KOMP's enterprise and mid-market customers. This role will help clients successfully navigate global workforce operations while driving platform adoption, engagement, and long-term customer value. Key Responsibilities Manage relationships with enterprise and mid-market customers. Understand client workforce objectives, challenges, and operational requirements. Drive adoption and utilization of KOMP's workforce platform and services. Coordinate with Compliance, Operations, Product, and Finance teams on client requirements. Support customers through onboarding and ongoing workforce operations. Monitor account health, customer engagement, and satisfaction. Identify opportunities to improve customer outcomes and expand platform utilization. Act as a strategic partner for clients managing distributed and international teams. Qualifications Bachelor's degree in Business Administration, Human Resources, or a related field. 4+ years of experience in Customer Success, Account Management, or Client Services. Experience within SaaS, HRTech, workforce solutions, EOR, or professional services preferred. Strong client-facing and stakeholder-management skills. Understanding of HR or global workforce operations is an advantage. Excellent communication, problem-solving, and relationship-building skills. Apply today: [email protected]

Manage and strengthen relationships with enterprise and mid-market customers to drive platform adoption and long-term value. Act as a strategic partner to help clients navigate global workforce operations and international team management.

Requires a Bachelor's degree and over 4 years of experience in Customer Success, Account Management, or Client Services. Experience in SaaS, HRTech, or Employer of Record (EOR) services is preferred.

• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Success Management
• Account Management
• Client Services
• Stakeholder Management
• Relationship Building
• Problem Solving
• Communication
• Onboarding
• Platform Adoption
• Workforce Operations

• Customer Service & Support
• Human Resources
• Management & Leadership
• Software
• Consulting

Minimum education

Bachelor’s degree

Minimum experience

4+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available