Receptionist/Administrative Assistant and Conference Floor Concierge (TNO)

Job summary

The role involves managing conference floor catering, meeting room setups, and providing administrative support at the reception desk. Responsibilities include coordinating food services, maintaining room standards, and handling client inquiries via phone and email.

Job details

Overview At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. A KPMG professional should have all the following characteristics: •Strong work ethic •Thrive on challenges •Dedicated to providing outstanding client service. Position Summary An enthusiastic and dedicated individual is required for a Conference Floor Server/Receptionistposition. The successful candidate will work in a busy and professional environment, whilechampioning food service and excellent customer service. Please note: Hours are from 9:00am to 5:30pm May be required to work overtime periodically outside regular hours What you will do Server Responsibilities •Receive and double-check orders from caterers and vendors, ensuring delivered items havearrived timely and are correct from the order form submitted •Ensure the quality levels of food & beverage items and maintain standards in services,facilities, and client satisfaction •Set up food and beverage services for all scheduled meetings and/or events •Create and use reports and event overviews to stay on-top of daily meeting and eventrequirements •Check email and Teams regularly to communicate any updates, deficiencies, or concerns •Maintain and clean meeting rooms to a high standard (remove catering orders, wipe tables,chairs, credenzas, whiteboards, remove used flipchart paper and report room deficiencies) •Use dishwashers to clean dishes, glassware, and cutlery •Restock meetings rooms and serveries with supplies daily (mugs, glasses, tissues, handsanitizer, sugar and stir sticks) •Maintain, clean, and organize the serveries daily (i.e., follow cleaning checklist) and ensureitems are placed in designated areas •Back-up ordering servery supplies and practice floor serveries when needed •Organize inventory as per needed and check on shortage/expiry dates •Package leftover food for donation programs •Responsible for alcohol inventory; tallied and taken at the end of each meeting/event •Briefing temporary staff for evening events after the turnover of BEO’s by the CFC •Assist the AV Lead with room set ups and AV inquiries when needed Receptionist responsibilities •Meet and greet clients and visitors in a welcoming and friendly manner •Back-up support to the receptionist and alternate (i.e., daily breaks, vacation, personal and/orsick days) • Back up to Hoteling Concierge as needed • Ability to multi-task a busy reception desk • Responsible to open and/or close the reception desk • Answer all in-coming calls through Microsoft Teams • Responsible for all boardroom bookings • Monitor multiple email inboxes (i.e., meeting rooms and general reception boxes) • Monitoring the meeting room booking system through ServiceNow • Handle all inquiries relating to the conference floor, the meeting room booking system, and meeting room reservations • Manage any building service requests or concerns What you bring to the role •Experience in a fast-paced F&B environment (setting up buffets, formal dining, and cocktailreceptions) •Good communication skills, both verbal and written •Pro-active and friendly mannerisms, for a customer centric role •Ability to stand for an extended period; and move, lift, carry, push, pull, and place objectsweighing 40 pounds without assistance •The ability to anticipate problems and make contingency plans •Food Handler Certified •Smart Serve Certified •Experience with safe food handling •Professional attitude and approach are a prerequisite •Excellent interpersonal and communications skills and co-operative in a team environment •Well-organized, capable, and interested in taking initiative •Discretion and the ability to handle confidential material appropriately •Maintains a good rapport and is skillful and tactful in dealing with appropriate personnel, bothinternally and externally of the firm •Timely in responding to inquiries and requests, discussing those with superiors whereappropriate •Demonstrates initiative to resolve client issues where appropriate •Experience using the Microsoft suite of applications (Word, Excel, and PowerPoint) •Excellent abilities with multiple phone lines and answer with appropriate etiquette •Must be able to work as a member of a team•Strong service orientation, with the ability to manage multiple priorities for internal clients •Must be able to work with all levels of professional staff •High School Diploma •Flexibility in morning and evening shifts – hours change according to business needs(ending time of events and meetings) KPMG Ontario Region Pay Range Information The expected base salary range for this position is $38,000 to $52,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. Providing you with the support you need to be at your best Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. Adjustments and accommodations throughout the recruitment process At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778. AI Usage We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework. We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

What you’ll do

The role involves managing conference floor catering, meeting room setups, and providing administrative support at the reception desk. Responsibilities include coordinating food services, maintaining room standards, and handling client inquiries via phone and email.

Requirements

Candidates must have experience in a fast-paced food and beverage environment and possess strong interpersonal and organizational skills. A high school diploma is required, along with Food Handler and Smart Serve certifications.

Benefits

• Total Rewards program
• Bonus awards

Listed skills

• Customer service · Preferred
• Microsoft Office · Preferred
• Microsoft Teams · Preferred
• Inventory management · Preferred
• Communication Skills · Preferred
• Multi-Tasking · Preferred
• Problem solving · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Food and beverage service
• Reception duties
• Microsoft Office
• Microsoft Teams
• ServiceNow
• Inventory management
• Communication skills
• Multi-tasking
• Food handling
• Smart Serve
• Problem solving
• Event coordination
• Professional etiquette
• Teamwork
• Communication
• Strong Work Ethic
• Microsoft PowerPoint
• Microsoft Excel
• Enthusiasm
• Courage
• Risk Analysis
• Professionalism
• Customer Service
• Proactivity
• Multitasking
• Cooperation
• Employee Relations
• Tactfulness
• Food Services
• Food Safety And Sanitation
• Reservations
• Contingency Planning
• Hotelling

Job areas

• Administrative
• Customer Service & Support
• Food & Beverage
• Hospitality
• Consulting
• Receptionist/Administrative Assistant
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

More jobs from KPMG Canada