SME Commercial Team Lead

Toronto, ON
Hybrid
Posted Oct 7, 2026
1 position

$85,000–$125,000 / year

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 35 hours per week
Seniority: Associate
Application method: Direct apply is available

Job summary

Lead and mentor the Toronto SME Commercial Risk Placement team, support brokers with escalations, and contribute to team members’ development. Manage assigned commercial client accounts by analyzing coverage gaps, coordinating placements, and negotiating and delivering tailored insurance programs, including cross-selling and upselling.

Job details

About Us KRGinsure, a trusted tradename of RRJ Insurance Group Limited. with over a century of heritage (est. 1906), is one of Ontario’s leading brokerages with branch offices across Southern Ontario. We pride ourselves on tailored solutions, strong market relationships, and dedicated claims support. Position Summary We're seeking a dynamic Team Lead for our Toronto SME Commercial Risk Placement Team. In this role, you will be a senior resource and mentor to the team, while managing a book of commercial clients, with responsibility for creating, securing, and delivering high-quality insurance programs. Position type: Full-time, permanent Role status: New Location: Toronto Primary Responsibilities Active Senior Resource for Commercial SME Risk Placement Brokers Handle files escalations Participate in the development and growth of individual team members Effectively service a book of assigned commercial clients Work effectively with Sales and Senior Account Managers Complete coverage gap analysis Effective cross selling and up selling Negotiating valued insurance programs for our commercial clients Knowledge, Skills and Requirements: Licensing & Education RIBO license, active and in good standing, is required Minimum three years of commercial insurance brokerage experience Minimum three years experience in a Team Lead position Knowledge of specialty products and/or segment needs would be an asset (e.g. Cyber, D&O, E&O, etc.) Other industry qualifications, such as CAIB, CIP, CRM, etc., would be considered an asset Post-secondary education would be considered an asset Technical & Interpersonal Skills Exceptional customer service skills with strong business acumen Sales-driven approach to account management, the ability to identify coverage gaps, and upsell/cross-sell Strong analytical skills Must be a team player and have a strong work ethic Excellent interpersonal, communication, and negotiation skills Organized with effective time management skills Self-directed and able to coordinate multiple placements for large multi-line accounts Ability to use creativity in structuring product proposals and documentation Advanced computer skills with experience in MS Office, EPIC, Applied Systems. Compensation Range: $85,000 to $125,000 annually Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus. Why Join Us We offer an attractive compensation package and commission incentives, plus: Hybrid work flexibility Matching Group RRSP contributions Two paid personal days each year EFAP available through our group health benefits Professional membership fees (including RIBO, IBAO, IIC) Professional development and educational reimbursement Free parking and professional office space RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required. RRJ does not use AI to screen and/or assess candidate applications.

What you’ll do

Requirements

An active RIBO license in good standing, at least three years of commercial insurance brokerage experience, and at least three years in a team lead position are required. Candidates should have strong customer service, analytical, communication, negotiation, and organizational skills, along with advanced computer skills; specialty insurance knowledge, industry qualifications, and post-secondary education are assets.