Air Logistics Perishables Customer Care Specialist

Canada
Remote
Posted Nov 9, 2026
1 position

Opens LinkedIn

Employment type: Full-time
Experience level: 5+ years
Posting language: English

Job summary

Design, automate, and operate global network infrastructure across data center and AWS environments, including routing, software-defined networking, and load-balancing solutions. Collaborate with security, cloud, infrastructure, DevOps, and application teams to deliver secure, scalable, highly available network services and improve operational efficiency.

Job details

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ Are you passionate about customer service, logistics, and the fast-paced world of perishable goods transportation? We are seeking an Air Logistics Customer Care Specialist to play a critical role in supporting our Perishables customers and ensuring a seamless customer experience from shipment planning through final delivery. In this role, you will act as a key point of contact for customers, carriers, overseas offices, and operational teams, helping to drive service excellence, customer satisfaction, and long-term business growth. The successful candidate will thrive in a dynamic environment, proactively solve challenges, and contribute to continuous operational improvement. How you create impact Build and maintain strong customer relationships through regular communication and proactive account management. Serve as a primary escalation contact, ensuring customer concerns are addressed quickly and effectively. Coordinate and communicate with customers, carriers, overseas offices, and third-party providers to ensure the successful transport of perishable shipments. Prepare and process shipment documentation, including Air Waybills (AWBs), Bills of Lading, CERS filings, and other import/export documentation. Maintain and update operational files, tariff information, customer records, and shipment templates with accurate and timely information. Monitor daily operations to ensure shipment milestones and operational cut-off times are consistently achieved. Provide customers with shipment updates, regulatory guidance, and transportation solutions tailored to their requirements. Support the preparation of customer quotations, spot rates, and seasonal pricing proposals. Negotiate rates and service arrangements with carriers and subcontractors to secure competitive transportation solutions. Manage invoicing activities, invoice approvals, and invoice acknowledgment processes while ensuring compliance with established timelines. Investigate shipment exceptions, trace lost or misdirected cargo, and support claims management processes. Prepare operational, performance, and customer service reports for internal stakeholders and clients. Drive continuous improvement initiatives focused on customer satisfaction, service quality, and operational efficiency. Identify opportunities to expand customer relationships and support business growth through exceptional service delivery. Ensure operational supplies, tools, and resources are available to support uninterrupted service. If you require an accom It's more than a job In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine. ‎ As a Network Automation Engineer (m/f/d), you will be responsible for designing, automating, and operating a global network infrastructure by implementing Infrastructure-as-Code practices, improving operational efficiency through automation, and delivering scalable, secure, and highly available network services across data center and AWS cloud environments. Working closely with global Security, Cloud, Infrastructure, DevOps, and Application teams, you will leverage modern technologies such as SDN, VXLAN, and EVPN to build and optimize enterprise-scale networking solutions while contributing to continuous innovation, operational excellence, and the evolution of a global technology platform. How You Create Impact Drive network automation and Infrastructure-as-Code (IaC) initiatives to improve efficiency and scalability. Design, implement, and manage global network architectures supporting business-critical operations. Optimize network infrastructure and routing, with a strong focus on BGP. Build, deploy, and maintain highly available software-defined data center networking and load-balancing solutions. Design and implement scalable AWS core networking architectures. Collaborate with global Security, Cloud, Infrastructure, and Application teams to deliver secure, reliable, and efficient network solutions. What We Would Like You To Bring 5+ years of experience in network engineering within enterprise or service provider environments. Hands-on experience with network automation using Python, GitLab, CI/CD, Ansible, and Terraform (mandatory). Strong expertise in TCP/IP, routing, switching, network design, and routing protocols, particularly BGP. Familiarity with software-defined networking and AWS cloud-native networking is an advantage. Experience with F5 load balancers and knowledge of firewalls, WAF, and DDoS protection are desirable. Excellent analytical, problem-solving, and troubleshooting skills. Self-motivated, organized, results-driven, and able to collaborate effectively in global, cross-functional teams. Strong communication skills with both technical and non-technical stakeholders, with excellent English proficiency. What's In It For You Your work has a direct impact on the future of logistics and IT. Your team is made up of experts who are shaping the IT industry in Portugal and around the world. We want you to feel comfortable in our working environment, where you will be dealing with different cultures. That is why we offer flexible working hours and the opportunity to work remotely. We value teamwork, continuous learning and diversity. Kuehne+Nagel offers you a tailor-made career with individual planning and team leaders who will support you in every way. On a personal level, we support you with a wide range of work-life balance options, supplementary health insurance and our EAP - Employee Assistant Program. Who We Are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

What you’ll do

Requirements

Requires at least five years of network engineering experience and hands-on automation experience with Python, GitLab, CI/CD, Ansible, and Terraform. Candidates should have strong TCP/IP, routing, switching, network design, and BGP expertise, along with analytical, communication, and collaboration skills; SDN, AWS networking, F5, and security technologies are advantageous.