Customer Service Specialist

Job summary

Respond to customer inquiries, coordinate with carriers and suppliers, provide order updates, manage claims and exceptions, and expedite rush orders. Support daily customer service operations, maintain KPI reporting, handle shipment documentation and customer systems, and promote a safe work environment.

Job details

It's more than a job As a Customer Service Representative at Kuehne+Nagel, you will have general responsibility for coordinating daily logistics activities to ensure the full and efficient operation of your assigned area. The right candidate will have a continuous improvement mindset in the workplace. At Kuehne+Nagel, our work truly contributes to more than we imagine. “If you are a current Kuehne+Nagel employee: Please ensure applications are submitted by Friday, October 16, 2026. KN is committed to supporting internal career growth, and internal candidates will be considered first. When necessary, external candidates will be reviewed to ensure the best fit for the role and business needs.” ‎ Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Winnipeg, Canada Site is looking for a new Customer Service Specialist to join our Contract Logistics team. How you create impact At Kuehne+Nagel, customer excellence is at the heart of everything we do. As a Customer Service Representative, you’ll play a key role in delivering best-in-class service by ensuring accuracy in every detail, driving process improvements, and resolving challenges quickly and effectively. This is your opportunity to join a global leader in logistics, where your contributions help shape seamless supply chain solutions for our clients and create real impact every day. Respond knowledgeably and courteously to incoming calls and customer inquiries Communicate with carriers Communicate with customer and customer suppliers Provide updates on order inquiries Responsible for managing claims and investigation flow ups Assist other Customer Service Representatives in daily tasks Manage Service KPI’s and reporting metrics Expedite rush order requests and follow up General administration task in supporting shipment document flow Work on and execute tasks on customer systems Manage order exceptions to last minute customer requirements Promotes safe work environment and support EHS policies “If you require accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs." This job posting relates to an available role and not a future talent pool. This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. What we would like you to bring High School diploma or equivalent experience 1+ years' Customer Service experience 1+ years' experience working in a fast-paced warehouse environment Basic proficiency with Microsoft Office (Word, Excel) or similar platforms Strong attention to detail and time management in a fast-paced environment Clear communication and organizational skills Ability to work independently and as part of a collaborative team What's in it for you There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

What you’ll do

Respond to customer inquiries, coordinate with carriers and suppliers, provide order updates, manage claims and exceptions, and expedite rush orders. Support daily customer service operations, maintain KPI reporting, handle shipment documentation and customer systems, and promote a safe work environment.

Requirements

Requires a high school diploma or equivalent experience, at least one year of customer service experience, and at least one year working in a fast-paced warehouse environment. Candidates should have basic proficiency with Microsoft Office or similar platforms, strong attention to detail and time management, clear communication and organizational skills, and the ability to work independently and collaboratively.

Benefits

• Medical Benefits
• Dental Benefits
• Employee Discounts
• Tuition Reimbursement
• Training Programs

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Time management · Preferred
• Organization · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Process Improvement · Preferred
• Teamwork · Preferred
• Warehouse operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Attention To Detail
• Time Management
• Organization
• Microsoft Word
• Microsoft Excel
• Order Management
• Claims Management
• KPI Reporting
• Process Improvement
• Problem Resolution
• Shipment Documentation
• Teamwork
• Warehouse Operations
• Carrier Communication

Job areas

• Customer Service & Support
• Logistics
• Transportation
• Administrative

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