KDB Product Support Engineer

Overview of the Role KX is hiring a KDB+ Product Support Engineer for our team.You will provide advanced technical support for mission‑critical, low‑latency systems used by Tier‑1 financial institutions. Skills • Hands‑on kdb+/q experience preferred. • Linux/Unix system administration skills. • SQL/database proficiency. • Strong analytical and problem‑solving capabilities. • Excellent communication skills. • Strong hands‑on kdb+/q experience. • Linux/Unix system administration skills. • SQL/database proficiency. • Strong analytical and problem‑solving capabilities. • Excellent communication skills. Essential Experience • Experience supporting enterprise or mission‑critical systems. • Experience troubleshooting performance, memory, or networking issues. • Experience working with real‑time or time‑series data systems. Preferred Qualifications • Experience in financial services, market data, or trading systems. • Knowledge of real‑time data pipelines or messaging (Kafka, Solace). • Scripting experience (Python, Shell). • Familiarity with ITIL support processes. • Understanding of TCP/IP and networking fundamentals. Location & Workplace Type:This position takes on a Hybrid working model based in our Toronto office Why Choose KX • Data Driven: We lead with instinct and follow fact. • Naturally Curious: We lean in, listen and learn fast. • All In: We take ownership, take on challenges and give it our all. Key Responsibilities · Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles. · Provide advanced technical support for KX products, ensuring stability and high performance. · Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance. · Support customer deployments, upgrades, and production incidents. · Perform deep‑dive root cause analysis (RCA) for high‑impact issues. · Collaborate with engineering to resolve product defects and enhance product functionality. · Create and maintain technical documentation and knowledge‑base articles. · Participate in global on‑call rotation, including occasional weekend or after‑hours coverage. Benefits • Competitive Salary • Individually tailored training and skills development • Private healthcare package and Employee Assistance Programme • Enhanced maternity and paternity package • Wellness Days and Volunteer Days

Provide advanced technical support for KX products to ensure system stability and high performance for financial institutions. Collaborate with engineering teams to resolve defects, perform root cause analysis, and maintain technical documentation.

Requires at least 2 years of experience in product support or kdb+/q engineering with strong knowledge of Linux/Unix and SQL. Candidates should have experience troubleshooting mission-critical systems and familiarity with real-time data pipelines.

• Competitive salary • Individually tailored training and skills development • Private healthcare package • Employee assistance programme • Enhanced maternity and paternity package • Wellness days • Volunteer days

Identified from the job description. Confirm important requirements above.

• Kdb+/q
• Linux
• Unix
• SQL
• Database management
• Analytical skills
• Problem-solving
• Communication skills
• Enterprise systems support
• Troubleshooting
• Time-series data
• Kafka
• Solace
• Python
• Shell scripting
• ITIL

• Technology
• Customer Service & Support
• Finance & Accounting
• Software
• Data & Analytics

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week