IT Business Operations Specialist
The role involves analyzing business processes and data to identify improvements and documenting requirements through user stories and process maps. The specialist will liaise between stakeholders to propose solutions that enhance business efficiency and support modernization initiatives.
- Hybrid
- Victoria, BC
- Posted Aug 20, 2026
- Apply by Sep 19, 2026
- 1 position
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Job summary
3 years contract with 2 optional Hybrid in Victoria's office in BC Role Analyzes business processes and data to identify areas for improvement. Facilitates and document requirements, write user stories, liaise between stakeholders, design processes maps, identify required capabilities to support future process and digital experiences, and propose solutions to enhance business efficiency and effectiveness. Champions modernization vision and priorities. Ability to produce executive level materials where required. Core Skills Business requirements elicitation Stakeholder engagement and management Workshop facilitation Requirements documentation (BRD, user stories, use cases) Business impact assessment (BIA) Change management support Communication planning Executive presentation development Project coordination Modernization initiative support Training and knowledge transfer development [Business O...Specialist | OneNote] Technical Skills Requirements management tools (Azure DevOps, Jira, etc.) Microsoft Visio Microsoft Office Suite Process documentation tools Presentation development tools (PowerPoint) [Business O...Specialist | OneNote] Soft Skills Facilitation Interviewing Business writing Relationship management Negotiation Problem solving Executive communication #IndKyn Please note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada**
What you’ll do
The role involves analyzing business processes and data to identify improvements and documenting requirements through user stories and process maps. The specialist will liaise between stakeholders to propose solutions that enhance business efficiency and support modernization initiatives.
Requirements
Candidates should possess strong skills in business analysis, stakeholder management, and executive-level communication. Proficiency in requirements management tools like Azure DevOps or Jira and process documentation tools like Visio is required.
Listed skills
- Problem solvingPreferred
- JiraPreferred
- Project managementPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Business Requirements Elicitation
- Stakeholder Engagement
- Workshop Facilitation
- Requirements Documentation
- Business Impact Assessment
- Change Management
- Communication Planning
- Executive Presentation Development
- Project Coordination
- Training And Knowledge Transfer
- Azure DevOps
- Jira
- Microsoft Visio
- Microsoft Office Suite
- Process Mapping
- Problem Solving
Job areas
- Technology
- Consulting
- Data & Analytics
- Management & Leadership
- Software
Additional details
- Minimum experience
- 2+ years
- Apply by
- Sep 19, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level