Assistant Store Manager

Job summary

The Assistant Store Manager will orchestrate the daily store operations and sensory customer experience while working closely with the Store Manager. They are responsible for leading the team, conducting training sessions, and upholding the company's sustainability and waste reduction initiatives.

Job details

Who You Are: As an Assistant Store Manager at L’Occitane Sherway Gardens, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices. The Fundamentals of What You’ll Do: Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing. Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences. Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture. Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance. Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team. Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture. We value hearing from individuals who possess: Experience leading teams in retail or hospitality settings. Exceptional skills in guiding and communicating effectively. An innovative approach, especially in sales-focused atmospheres. Dedication to ensuring customer happiness, both inside and out. Familiarity with skincare, body care, and fragrance is beneficial. Prior clienteling experience is advantageous. Basic technological proficiency is necessary. Who We Are: We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

What you’ll do

The Assistant Store Manager will orchestrate the daily store operations and sensory customer experience while working closely with the Store Manager. They are responsible for leading the team, conducting training sessions, and upholding the company's sustainability and waste reduction initiatives.

Requirements

Candidates should have experience leading teams in retail or hospitality settings and possess exceptional communication and sales-focused skills. Familiarity with skincare, body care, and fragrance products, along with basic technological proficiency, is considered beneficial.

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Team leadership
• Customer service
• Sales strategy
• Product knowledge
• Staff training
• Inventory management
• Communication
• Clienteling
• Sustainability practices
• Hospitality
• Technological proficiency

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Environmental & Sustainability