Business Systems Associate

Job summary

Serve as the primary business interface and subject matter expert for the MES application, managing support tickets, investigating bugs, documenting requirements, and coordinating resolutions with developers and stakeholders. Lead or support system projects, testing, data analysis, process improvements, stakeholder communications, and automation initiatives such as Power BI reporting.

Job details

Business Systems Associate Reference #46288 Waterdown, Ontario About the Role L3HARRIS WESCAM Manufacturing Engineering team is looking for a new member to act as primary interface to the business with regards to an internally developed web application MES. This role will be active in addressing bugs, maintenance, general concerns and process improvements to the application. To accomplish this the individual will need to elicit and document requirements from business stakeholders, communicate with developers and guide stakeholders through the software development life cycle. The individual will have the opportunity to expand our data visibility by developing Power BI dashboards. As part of this role the individual will become the subject matter expert of the application. Primary Responsibilities Act as the frontline support for MES to resolve issues, create and manage tickets, support resolution of user issues, identify and document bugs and improvement suggestions, and coordinating support with the project Lead for timely resolution Own a support request ticketing system. This includes managing volunteers across various shifts Lead/participate in techniques outlined by the BABOK to understand the business needs and translate the output into requirements Lead small to medium-sized IT/Operations projects using project management tools and methodologies Design test plans and conduct or support testing for new features and projects to ensure system performance and stability is maintained Work directly with MES Product Owner to prioritize feature backlog and maximize value/efficiency in changes Provide operations-related data requests, regularly communicate MES system status, progress on tickets, and upcoming changes to shop floor stakeholders and operations leadership Use data analysis and root cause investigation to recommend and implement continuous improvement initiatives within MES and related processes Create and maintain detailed documentation of MES functionality, bug investigations, and user-facing changes Proactively identify areas of system inefficiency and work with cross-functional teams to improve usability and performance Provide support during MES downtime or high-impact system incidents Collaborate on automation initiatives, including BI Reports, and other relevant tools to enhance efficiency and streamline processes where automation can be incorporated Use technical communication skills both written and verbal, dynamic, resourceful team member that is known for sense of initiative, urgency and innovation Engage with the shop floor providing updates, clarifying needs and changes, and collecting requirements for changes All other tasks as assigned by Manager or Operations Leadership Desired Skills and Knowledge Advanced user of Microsoft tools with an emphasis on DevOps, Excel, PowerBI, T-SQL, and Visio Knowledge of Agile methodologies (certification would be considered an asset) Excellent technical communication skills both verbal and written Excellent organizational and planning/project management skills Ability to translate technical data and system changes into clear communication for non-technical stakeholders Experience with software testing, test plan creation, and bug documentation Experience working with DevOps, Agile workflows, and managing support ticket pipelines Demonstrated ability to manage multiple tasks and priorities in a fast-paced, production-focused environment A proactive mindset, comfortable taking initiative and working independently Knowledge of Continuous Improvement & Lean Manufacturing Principles Proficiency in Power BI or equivalent toolsets Dynamic, resourceful and are known for sense of initiative (sense of urgency, innovative problem solver) Ability to challenge the status quo and provide recommendations with supporting data Understanding of business systems architecture Ability to influence others, and get momentum for your ideas and direction High energy, positive mindset, constantly focused on how to get better Ability to learn and grow within a fast-paced environment Strong facilitation skills, bringing together cohesive and highly engaged teams, with a focus on cross-functional problem solving (ex. 5 why, fishbone, cause map, etc.) Strong presentation skills with the ability to easily explain technical concepts to a non-technical audience Lean methodology tools 1-3 years of experience in a business analyst, technical support, or operations system’s role Experience in an environment that creates/maintains websites Must be eligible to meet requirements for Controlled Goods Program (CGP) Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently Knowledge of ISO9000/AS9100 standards is an asset Education and Experience Requires broad theoretical job knowledge. Bachelor’s Degree with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 4 years of prior related experience.

What you’ll do

Serve as the primary business interface and subject matter expert for the MES application, managing support tickets, investigating bugs, documenting requirements, and coordinating resolutions with developers and stakeholders. Lead or support system projects, testing, data analysis, process improvements, stakeholder communications, and automation initiatives such as Power BI reporting.

Requirements

The role calls for a bachelor's degree with 0–2 years of related experience, or at least four years of related experience in lieu of a degree; 1–3 years in business analysis, technical support, or operations systems is also cited. Candidates should have experience with business systems, Agile or DevOps workflows, software testing, ticket management, Power BI and Microsoft tools, strong communication and project coordination skills, and eligibility for the Controlled Goods Program.

Listed skills

• Business analysis · Preferred
• Microsoft Excel · Preferred
• Power BI · Preferred
• Project management · Preferred
• Data analysis · Preferred
• Lean Manufacturing · Preferred
• Continuous Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Analysis
• Requirements Elicitation
• Microsoft DevOps
• Excel
• Power BI
• T-SQL
• Visio
• Agile Methodologies
• Software Testing
• Test Plan Creation
• Bug Documentation
• Ticket Management
• Project Management
• Data Analysis
• Lean Manufacturing
• Continuous Improvement
• Business Intelligence
• Process Improvement
• Dashboard
• Presentations
• Communication
• Planning
• Agile Methodology
• Operations
• Coordinating
• Problem Solving
• Technical Support
• Workflow Management
• ISO 9000 Series
• Influencing Skills
• Microsoft Visio
• Leadership
• Innovation
• Continuous Improvement Process
• DevOps
• Scrum (Software Development)
• Test Planning
• Energetic
• Automation
• Operating Systems
• Proactivity
• Investigation
• Software Development Life Cycle
• Information Technology Operations
• Business Systems
• Usability
• Resourcefulness
• Manufacturing Engineering
• Technical Communication
• Issue Tracking

Job areas

• Manufacturing
• Technology
• Data & Analytics
• Engineering
• Customer Service & Support
• Business Systems Associate
• Business Analysis Manager
• Management and Organization Analysts
• Management Analysts

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