Customer Support Project Manager

Job summary

The Customer Support Project Manager oversees spares and repairs projects in the marine and power sectors from planning through execution and closeout. They are responsible for managing project budgets, coordinating with internal departments, and serving as the primary point of contact for customers.

Job details

Job Title: Customer Support Project Manager Job Location: Montreal, QC Job Code: 46859 Job Schedule: Day Shift Compensation Range: Between $66,000 - $116,000 CDN annually Customer Support Project Manager oversees spares and repairs projects in the marine and power sectors, ensuring customer requirements are met on schedule, within budget, and in accordance with quality standards. Essential Functions: Manages projects from planning through execution, inspection, testing, delivery, and closeout. Reviews project scope, customer requirements, schedules, and deliverables. Coordinates spare and repair requirements, prepare pricing sheets and quotations, and follow up on customer approvals. Coordinate work orders, procurement, inspection, testing, and other project activities with the relevant departments. Plan and track shipments in collaboration with the traffic and shipping team. Manage project budgets, cost control, forecasts, and change orders. Monitor project performance and addresses cost or schedule deviations. Serve as the primary point of contact for customers and internal teams throughout project delivery. Prepare monthly project status reports, including EACs. Maintain accurate project records and update relevant information in the ERP system. Ensures adherence to project management methodologies, quality standards, and organizational policies. Supports audits and reviews. Qualifications: Minimum 5 years’ experience in customer support or project management. Bachelor’s degree in administration or closely related field. Experience supporting hardware products, projects, or supply chains in the marine, energy, or power industries. Excellent communication and organizational skills. Experience coordinating with engineering, procurement, manufacturing, suppliers, and field service teams. Proficient in Microsoft Office Suite (especially Excel, Word, PowerPoint, Project, and Outlook), and ERP systems. Eligibility Criteria: Must be eligible for registration with the Controlled Goods Program; Must be eligible to obtain and maintain a government of Canada Reliability status and Secret Level 2/NATO Secret security clearance; Must be eligible to meet the requirements for U.S. International Traffic in Arms Regulations (ITAR). L3Harris is proud to be an equal opportunity employer and is committed to treating all of its employees and job applicants with respect and dignity and to maintaining a workplace free from discrimination. Anyone applying for a position will be considered without regard to the following: race, national or ethnic origin, colour, religion, age, nationality, ancestry, ethnicity, gender, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, citizenship status, or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other characteristic that is protected by applicable human rights legislation. L3Harris maintains a drug-free workplace and conducts pre-employment drug and alcohol testing and background checks, in accordance with applicable law. Such results are only accessible and viewed by individuals at L3Harris who have direct responsibility in the hiring process. If you fail to report for a drug and alcohol test, refuse to undergo such test or test positive for the presence of drugs or alcohol, the hiring process may be concluded or your offer of employment may be rescinded, in L3Harris’ sole discretion. This job is for an existing vacancy

What you’ll do

The Customer Support Project Manager oversees spares and repairs projects in the marine and power sectors from planning through execution and closeout. They are responsible for managing project budgets, coordinating with internal departments, and serving as the primary point of contact for customers.

Requirements

Candidates must have a minimum of 5 years of experience in customer support or project management and a bachelor's degree in administration or a related field. Applicants must also be eligible for Canadian government security clearances and Controlled Goods Program registration.

Listed skills

• Technical Documentation · Preferred
• Customer support · Preferred
• ERP systems · Preferred
• Supply chain management · Preferred
• Compliance · Preferred
• Project management · Preferred
• Microsoft Office Suite · Preferred
• Risk Monitoring · Preferred
• Stakeholder Management · Preferred
• Procurement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Management
• Customer Support
• Budget Management
• Procurement
• Supply Chain Management
• Quality Standards
• ERP Systems
• Microsoft Office Suite
• Technical Documentation
• Risk Monitoring
• Stakeholder Management
• Logistics Coordination
• Pricing Quotations
• Project Planning
• Compliance
• Communication
• Secret Clearance
• Planning
• Budgeting
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook
• Organizational Skills
• Microsoft Office
• Enterprise Resource Planning
• Project Delivery
• Auditing
• Forecasting
• Supply Chain
• Quality Management
• Change Orders
• Cost Control
• Project Scoping
• Suspension (Vehicle)
• Project Performance
• Project Status Reports
• Field Service Management
• Marine Energy
• Controlled Goods Program (CGP)

Job areas

• Management & Leadership
• Customer Service & Support
• Engineering
• Energy
• Manufacturing
• Customer Support Project Manager
• Project Manager (General)
• Management and Organization Analysts
• Project Management Specialists

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