Web Customer Service Associate

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business. Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones. Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business. Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones. Full-Time Do you love working with customers, providing exceptional service and working with new technology? The Web Customer Service Associate position is perfect for you. Simons offers stable jobs that suit your interests and skills. The team The Web Customer Service team is a team of individuals who work closely together to provide their services to customers and enhance the online shopping experience. Team members answer questions about purchases, the status of online orders, merchandise, returns, as well as those related to the Les Simons loyalty program or the events and activities offered on our website. Using different platforms, Web Customer Service Associates perform a multitude of tasks on a daily basis to provide the high-quality service our clients expect. Requirements Ability to work in an IT-driven environment Excellent communication skills, both oral and written (English) Meticulousness and good organizational skills Be an empathetic and friendly person The position at the Londonderry Mall store offers: an hourly wage starting at $21 per hour a discount on your Simons purchases an opportunity for advancement within the company To apply for this exciting opportunity, please fill the form below. At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones. Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential. Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority. At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones. Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential. Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.

The associate provides high-quality customer service by answering questions regarding purchases, order status, and merchandise. They also manage inquiries related to the loyalty program and website activities using various digital platforms.

Candidates must be able to work in an IT-driven environment and possess excellent English communication skills. Meticulousness, organizational skills, and a friendly, empathetic personality are required.

• Employee discount • Career advancement opportunities • Comprehensive and scalable range of benefits

• Customer servicePreferred
• OrganizationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Written Communication
• Oral Communication
• Organization
• Empathy
• IT Proficiency

• Customer Service & Support
• Retail

Minimum experience

0+ years

Apply by

Sep 17, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level