Credit Representative Intern (Winter, 8-month contract)

Job summary

The Credit Representative Intern assists with accounts receivable, collections, and credit administration functions. They are responsible for reconciling balances, managing disputes, and providing customer service support.

Job details

About Us: Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey. NextGen Lactalis Student Program: At Lactalis, we are committed to cultivating talent and providing enriching opportunities that ignite passion and foster growth in our future leaders. Our student program is designed to nurture your potential by providing you with enriching work experience in a dynamic and innovative environment. Lactalis Canada’s student program encourages curiosity, creativity, professional development, and personal growth. Not only will you develop your expertise through hands-on experiences, but you will also join a thriving network of Lactalis Students across Canada. All students will have the chance to participate in social events, group trainings and workshops, manufacturing plant tours, and an end-of semester project! We are invested in your long-term success and aim to equip you with skills and experiences that will fuel your future! Job Purpose The Credit Representative Student is responsible for assisting the Credit Reps in certain accounts receivables, collections and credit administration functions.Responsibility Execute collection of account receivables, including unauthorized or invalid deductions, based on the terms of sales assigned to each account. Administer assigned customer accounts by performing duties such as processing and investigating all charge-backs/deductions, and reconciling debit/credit balances. Assist management with settlement negotiation by providing account analysis and history data. Maintain dispute management system by entering charge-backs and claims, enabling Customer Service, Sales, and Logistics teams to address issues. Identify opportunities for process improvements and end-to-end efficiencies to management to prevent losses to Lactalis Canada. Provide customer service support to assigned customer account(s) by responding to inquiries. Perform designated administrative functions, and provide backup for other areas within the Accounts Receivable Department. Qualifications Currently in College or University working towards the completion of a College diploma or a University Bachelor degree in Accounting/Finance or other related fields. Experience in SAP or other ERP system is an asset. Excellent analytical skills Strong interpersonal and organizational skills High attention to detail and high accuracy Ability to handle multiple priorities and to work with tight deadlines Well-developed communication skills both oral and written Self-starter who is able to work in a team as well as independently Proficient with standard office computer technology including strong proficiency with Lotus Notes, Microsoft Office products such as Excel and Word Competency CareDareInspireShare What Lactalis will offer: Lactalis Canada believes in rewarding its people with the following package for contract employees: • A Competitive Base Salary • 8% vacation pay • Health & Dental Benefits starting day 1 • Learning and Development opportunities • Potential for future full time permanent opportunities! Our ESG commitment: Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do. At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world. Our commitment to DEI: Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities. Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained. Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer. Compensation: As part of our commitment to fairness, trust, and transparency and our ambition to be an Employer of Choice, the base salary range for this position is: $21.00–$22.50 . Please note: Along with a comprehensive Total Rewards package, your actual base salary will be fair, competitive, and be based on your skills, experience, and qualifications.

What you’ll do

The Credit Representative Intern assists with accounts receivable, collections, and credit administration functions. They are responsible for reconciling balances, managing disputes, and providing customer service support.

Requirements

Candidates must be currently enrolled in a college or university program in Accounting, Finance, or a related field. Strong analytical, organizational, and communication skills are required, along with proficiency in standard office software.

Benefits

• Competitive base salary
• 8% vacation pay
• Health benefits
• Dental benefits
• Learning and development opportunities

Listed skills

• Accounts receivable · Preferred
• Collections · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication Skills · Preferred
• SAP · Preferred
• ERP systems · Preferred
• Microsoft Office · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Accounts receivable
• Collections
• Credit administration
• Dispute management
• Reconciliation
• Analytical skills
• Interpersonal skills
• Organizational skills
• Attention to detail
• Communication skills
• SAP
• ERP systems
• Microsoft Office
• Excel
• Word
• Lotus Notes
• Environmental Social And Corporate Governance (ESG)
• Self-Starter
• Settlement Negotiation
• Organizational Skills
• Curiosity
• Dispute Management
• Administrative Functions
• Analytical Skills
• Microsoft Excel
• Account Analysis
• Accounts Receivable
• Accounting
• Management
• Customer Service
• Communication
• Computer Science
• Confidentiality
• Creativity
• Enterprise Resource Planning
• Finance
• Sales
• Innovation
• SAP Applications
• Process Improvement
• Detail Oriented

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support
• Food & Beverage
• Credit Representative
• Credit / Loan Counselor
• Credit and Loans Officers
• Credit Counselors

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