Key Holder

Job summary

Lead day-to-day store operations, including staff coaching, training, and development to ensure a high-quality customer experience. Manage merchandise presentation, inventory control, and maintain the store's physical condition according to company standards.

Job details

When you walk into one of our stores you recognize yourself. You are passionate about the western lifestyle, and it’s easy for you to strike up natural conversation with our clientele as you address their needs. You will be driven by sales goal, personal productivity, and strive to deliver excellent customer service. You proactively lead and develop the team around you. You are able to multitask with a smile on your face and work within a team to ensure every one of our customers and staff receives the “Lammle’s Experience”. Responsibilities: * Making the company mission statement our driving force * Support all aspects of the day-to-day operations of the store in a manner consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience. * Functioning as the coach, motivating source, and team leader for the store staff; liaison with the Customer Service Centre Human Resources Management * Training and development of store staff. * Create and maintain a positive team environment whose players are passionate about our Performance Culture Operational Management * Supporting the implementation of company policies and procedures * All training standards, company programs as per direction. * A strong focus on customer service and consistently maintaining customer service levels * Contribution to supporting inventory control, minimize Shortage & Adjustments, maintain accurate store inventory * Ensure that the store’s physical conditions are clean and well maintained (vacuum, dust, floor free of obstacles) and train staff accordingly * Identify when that equipment is operational and maintained (computers, vacuum cleaners, ladders, lights, audio-visual) and train staff accordingly Merchandise Management * Lead on merchandise display and presentation consistent with Lammle’s image * Merchandise the store based on promotions or season and store profile as directed * Communicate and support company promotions * Complete markdowns and transfers accurately and in a timely manner * Use windows and store fronts effectively * Product knowledge training and coaching to all outfitters * Promoting and enhancing our company image * Support in allover strategy Skills: * Leader who can engage, inspire empower and motivate others to act. * Strong personal skills, outgoing and able to communicate with co-workers and customers * Sales and customer service orientated, ability to identify opportunities and problem solve * Critical thinking skills, proactive and innovative * Self-motivated, having an ownership mentality and a can-do approach. * Western knowledge preferred Qualifications: * Retail Management experience a must * Tack Experience and knowledge an asset

What you’ll do

Lead day-to-day store operations, including staff coaching, training, and development to ensure a high-quality customer experience. Manage merchandise presentation, inventory control, and maintain the store's physical condition according to company standards.

Requirements

Retail management experience is mandatory, and knowledge of western lifestyle or tack experience is considered an asset. Candidates must be self-motivated leaders with strong interpersonal skills and a proactive approach to sales.

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Sales · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Communication
• Sales
• Customer Service
• Problem Solving
• Critical Thinking
• Retail Management
• Merchandising
• Inventory Control
• Staff Training
• Team Motivation
• Multitasking

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support