Application Support Analyst

Pay Range: CAD 45-50/hr Must Have: iMatch / FIS Intelli Match application and bank reconciliation processes The ideal candidate should possess a blend of FIS Intelli Match functional knowledge, reconciliation domain expertise, production support experience, incident management capabilities, and strong business analysis skills to support BMO's Enterprise Reconciliation platform and BAU operations. Knowledge of iMatch / FIS Intelli Match application and bank reconciliation processes. Experience analyzing and resolving reconciliation issues, including Out of Proof (OOP), rejects, and data investigation. Experience implementing reconciliation changes, such as adding new balance pools, adding accounts, linking accounts with reports, etc. As part of the TD BAU team, the resource will work closely with the Reconciliation and Business teams to identify reconciliation gaps and collaborate with upstream applications/source systems and other Technology teams to resolve issues. Top 3 Required Skills: 1. FIS IntelliMatch (iMatch) & Reconciliation Expertise Strong understanding of FIS IntelliMatch (iMatch) application. Knowledge of banking reconciliation processes and reconciliation lifecycle. Experience handling reconciliation exceptions, breaks, OOP items, and operational investigations. 2. Production Support & Incident Management Experience supporting critical production applications in a banking environment. Strong incident management, problem management, and root cause analysis skills. Experience with monitoring, service restoration, deployment support, and change management activities. 3. Business Analysis & Stakeholder Management Ability to analyze business requirements, identify reconciliation gaps, and recommend solutions. Experience working with Business, Operations, Technology, and Vendor teams. Strong communication, documentation, and stakeholder management skills. Required Qualifications: 5+ years of experience in Banking Technology, Application Support, Production Support, or Business Analysis roles. Hands-on experience with FIS IntelliMatch (iMatch). Strong understanding of Reconciliation Operations and Change Management processes. Experience with Incident, Problem, and Change Management. Knowledge of IT Operations standards, monitoring, logging, and alerting frameworks. Strong analytical and troubleshooting skills with the ability to diagnose complex issues. Excellent written and verbal communication skills. Ability to work independently and manage multiple priorities in a fast-paced production environment. Experience collaborating with cross-functional business and technology teams. Nice to Have: Experience in Enterprise Reconciliation platforms within Banking or Financial Services. Exposure to release management and production deployment processes. Knowledge of operational excellence, automation, and service improvement initiatives. Experience working in large-scale enterprise support environments.

Support BMO's Enterprise Reconciliation platform and BAU operations by resolving reconciliation issues and gaps. Collaborate with business and technology teams to implement changes and ensure service restoration.

Requires over 5 years of experience in banking technology with hands-on expertise in FIS IntelliMatch. Must possess strong analytical skills and experience in incident and change management within a production environment.

• Change ManagementPreferred
• Incident ManagementPreferred
• Root Cause AnalysisPreferred
• Business analysisPreferred
• Stakeholder ManagementPreferred

Identified from the job description. Confirm important requirements above.

• FIS IntelliMatch
• Bank Reconciliation
• Production Support
• Incident Management
• Business Analysis
• Root Cause Analysis
• Stakeholder Management
• Change Management
• Problem Management
• Data Investigation
• IT Operations
• Monitoring Frameworks

• Technology
• Finance & Accounting
• Consulting
• Software
• Customer Service & Support

Minimum experience

5+ years

Apply by

Sep 26, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available